Notifications / Hear This / Recommendations on Android

  • 26 January 2018
  • 72 replies
  • 2465 views

Userlevel 3
In the App on my Android phone (Samsung Galaxy A3) in the Notifications tab, I only see very occasional updates (sometimes no update for a few days) and only with Deezer shared albums (which are frankly not very interesting for me). It has been like this for a few weeks (over months I think).
I believe the 'Notifications' tab used to be 'Recommendations' which worked reasonable well for me, recommending new music according to my taste and helping me to find new music I appreciated. I don't understand why this has been replace by the 'Notifications' which in its current state is a huge downgrade.

Moreover, the 'Hear This' suggestion in the web works well, giving me recommendations of various types (albums, playlists, etc.). I don't understand why I cannot get the same functionality on my phone, which in the end is the app I pay you for!

Please note that this is a very similar thread to 'Hear This and Notifications' from Stan B. But this seems to be closed as Solved and the only replies we get there are from Raphael saying 'please see above'. And in the above we only see a promise from Anja to keep us updated (not happening) and a suggestion to open a separate thread for Android. So, I'm doing that, opening a thread for Android.

Thanks.

72 replies

Guys, don't make me laugh with your 2 weeks old notifications. I have already forgot about my recommendations or Hear this feature on my mobile device as I haven't had any updates for 2 or 3 months. No replies or promises from Deezer. Just get through it.

I just don't have time to check new music on Deezer web and then add something to my favourite. Like a stone age.
Userlevel 7
Badge +7
Hey there it has been 3 weeks where I have not received any new notifications. All my aloow notifications are turned on and I even reinstall the the app and still nothing.

I'm sorry about that! We will keep passing this feedback on to our devs!
Hey there it has been 3 weeks where I have not received any new notifications. All my aloow notifications are turned on and I even reinstall the the app and still nothing.
Userlevel 1
Still no Hear This on the mobile app. Please bring it back. It's what made Deezer better than the rest. How can it be on the Web app but not the mobile?
hi, are there any plans for a mobile release with ‘hear this’ ? If so what is the timeline ? Thanks
Just to say I completely agree with mgbelge above. Flow just isn't as good as 'Recommendations'. Much of the flow doesn't seem particularly new either. I have to resort to the Deezer 'recommendations' in the Sonos app to find albums I have not listened to before.
Userlevel 7
Badge +7
@Anja Honestly, I think the Flow is a Flop. Not at all the same functionality as 'Recommendations' or 'Hear This' that suggests albums or playlists but then let's you browse through these and decided which ones you like and want to listen to. We do not font to be fed up music, we want to be recommended music.

Thanks for the feedback, we will pass this on to our devs 😉
Userlevel 3
@Anja Honestly, I think the Flow is a Flop. Not at all the same functionality as 'Recommendations' or 'Hear This' that suggests albums or playlists but then let's you browse through these and decided which ones you like and want to listen to. We do not font to be fed up music, we want to be recommended music.
Userlevel 7
Badge +1
@Anja
Thanks for moving my topic into this thread. It's a good idea to have related issues in one place.

Just to make sure there is no misunderstanding: I was not talking about the Hear This feature. I was talking about that I don't receive any notifications if and when an artist in my list of favorites releases a new track or album.

If this all is somehow related and have the same root cause merging the two topics is just fine. Just wanted to make sure there is no misunderstanding.


Hi again, yes, I understood 🙂 We do have an issue with notifications being sent, at least on Android. Especially for new releases there doesn't seem to be a notification. We've already passed this on to the team and are waiting for an update.
Userlevel 2
@Anja
Thanks for moving my topic into this thread. It's a good idea to have related issues in one place.

Just to make sure there is no misunderstanding: I was not talking about the Hear This feature. I was talking about that I don't receive any notifications if and when an artist in my list of favorites releases a new track or album.

If this all is somehow related and have the same root cause merging the two topics is just fine. Just wanted to make sure there is no misunderstanding.
Userlevel 7
Badge +1
@sebu0815 I moved your post to this existing topic. We are aware of this problem on Android and our team is looking into this, but as of now I don't have any details about the progress.

But I regularly check with the team to see if there are any news and I'll let you know as soon as I know more.
Userlevel 2
Hi there,

I'm using Deezer on three different devices: an Android 5.02, an Android 6 and on FireTV. I have several artists in my favorites. All notifications on all devices (there is nothing to set on FireTV though) are enabled (in the Deezer account as well as in the apps). Just yesterday one of the artists in my favorites released a new song. The song shows up as a recent release when I open the artist in the Deezer apps.

Problem: I don't get any notifications on any devices whatsoever!

This is pretty disappointing to be honest. It shouldn't be rocket science to get a push notification on your device. It would even be OK for me to only get a notification when I open the app. But even when I click the bell icon in the app all I see are some recommended albums but nothing about a new release from an artist in my favorites.

So is this a general problem with the Deezer app or only something that happens on certain Android devices? How can I fix it?
Userlevel 7
Badge +1
Hey everyone, like we've been mentioning for a while now, the hear this was gone from the mobile app because the way we present recommendations was being redesigned and it's finally here! The Flow tab was launched today and is now available for all users. Check out the article that explains more here and let us know what you think on the comments there. We hope you all enjoy it 🙂
Userlevel 7
Badge +7
Hi I am new to deezer and have tried all the others too and have descided to go with deezer. But I have a problem. On my mac the app has a function called "here this" where I find good recomendations songs and albums accourding to my music taste an it works great, but I dont see this function on my mobile app. As far as I can tell I have searched everywhere in the app settings and can't find anyway to get recomendation on the app. This is a major bummer for me and i hope im just doing something wrong, i would hate to have to go back to google because the app is laid out so bad and the recomendation algorithm is isnt very accurate please help

Hi, please see above 😉
Hi I am new to deezer and have tried all the others too and have descided to go with deezer. But I have a problem. On my mac the app has a function called "here this" where I find good recomendations songs and albums accourding to my music taste an it works great, but I dont see this function on my mobile app. As far as I can tell I have searched everywhere in the app settings and can't find anyway to get recomendation on the app. This is a major bummer for me and i hope im just doing something wrong, i would hate to have to go back to google because the app is laid out so bad and the recomendation algorithm is isnt very accurate please help
Love the new update I got today. (Y)
Userlevel 7
Badge +7
The 'new' and 'latest' music areas of the app are always out of date. The new music is often available on deezer but is not advertised at all and never shown under 'latest releases'
Please see more info about this above 😉
Userlevel 7
Badge +7
Do not recieve any notifcations of new music or recommendations. Find it really hard to discover new music without typing in the name myself.

Hi, please have a look above, you can get some answers here 🙂
The 'new' and 'latest' music areas of the app are always out of date. The new music is often available on deezer but is not advertised at all and never shown under 'latest releases'
Do not recieve any notifcations of new music or recommendations. Find it really hard to discover new music without typing in the name myself.
Userlevel 5
Badge +1
@Jayjays please check the answers above 🙂
Why doesn't my notification update regularly as before i change my account to family?
Every time I launch Deezer I see that the last recommendation was more than 3 months ago. Every time I see it I cry. Don't want to cry anymore. Goodbye Deezer, I moved the entire music library to another online music provider and their recommendations work great. Moreover it's cheaper. So sad you ignore our concerns.
As a less than a month old subscriber I thought Deezer Android app never had the Hear this feature but by the looks of it, it was there and was just removed. I'm really enjoying it's recommendations on web. Man you guys really know how to fuck up a killer product.
Ok, here is just one more voice blowing in the wind. its been months and counting since we've lost "hear this" functionality on our apps. No coincidence the most related topic to this one is "How to cancel your Deezer subscription".

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