Notifications / Hear This / Recommendations on Android

  • 26 January 2018
  • 72 replies
  • 2456 views

Userlevel 3
In the App on my Android phone (Samsung Galaxy A3) in the Notifications tab, I only see very occasional updates (sometimes no update for a few days) and only with Deezer shared albums (which are frankly not very interesting for me). It has been like this for a few weeks (over months I think).
I believe the 'Notifications' tab used to be 'Recommendations' which worked reasonable well for me, recommending new music according to my taste and helping me to find new music I appreciated. I don't understand why this has been replace by the 'Notifications' which in its current state is a huge downgrade.

Moreover, the 'Hear This' suggestion in the web works well, giving me recommendations of various types (albums, playlists, etc.). I don't understand why I cannot get the same functionality on my phone, which in the end is the app I pay you for!

Please note that this is a very similar thread to 'Hear This and Notifications' from Stan B. But this seems to be closed as Solved and the only replies we get there are from Raphael saying 'please see above'. And in the above we only see a promise from Anja to keep us updated (not happening) and a suggestion to open a separate thread for Android. So, I'm doing that, opening a thread for Android.

Thanks.

72 replies

Userlevel 7
Badge +1
Hi there, as mentioned on the other topic, this change was intended like that - the notification on the phone would be more for the sharing between your friends and people you follow, whenever they share something it appears there, including the things shared by Deezer. If no one in your circle is sharing then I agree that it does seem a bit pointless to only get sporadic Deezer notifications there.

The Hear This, with all the recommendations as it used to be, is still available on our site and the desktop app. I agree with you that it would be nicer to have it on the mobile app too. We have receive a lot of feedback about this and a lot of people miss the recommendations being more easily accessible. Our developers are aware of this and more work is already being done on the notifications feature, but we're no sure when it’s going to be implemented.

We will definitely keep everyone on the Community posted about any updates 🙂
Userlevel 3
This indeed is a MAJOR SUPER ENORMOUS downgrade of your mobile app! Not just something that would be nicer to have. We already had it and for some unimaginable reason you stopped it. I hope you will listen to us, your users=your subscribers=the people who pay, to bring it back asap.

I do understand that you're not SURE when it will be implemented, but this does not really say a lot. If you promise to "keep everyone posted about any updates" how about starting with some EXPECTED TARGET DATES? Or shall we simply assume this will NEVER BE IMPLEMENTED because you don't even know when the tech will get around to working on it?

Also, note that replies in the spirit of "see above" to any of our numerous complaints about this issue only make us more frustrated and likely to leave your services. So I would certainly appreciate you being a bit more frequent and informative in your promised updates on this issue.

Thanks
Userlevel 7
Badge +1
@mgbelge, when we say changes are being developed, we don't mean that notifications will go back to how they were, I just want to make that clear in case that's what you're expecting. Our developers are aware of all the feedback received but this change was planned and is part of other changes that are coming towards the way we offer recommendations. This change happened because soon recommendations will be presented in a better way. I can't guarantee you will like this changes, but I do think they are pretty cool and will be worth the wait 🙂

As for the the "see above" replies, that's done when we move a new topic to an existing one. Partly because it doesn't make a lot of sense to have multiple topics about the same issue and also so the person can be part of a conversation that is already going on. We feel like directing people to existing conversations is the best way to go, but if you have an idea of how we can handle that better, let us know. We're always open to constructive feedback 🙂
Userlevel 3
Thanks for clarifying. Let's hope the new functionality is really going to be as cool as you seem convinced and it won't take ages before it is out. Cause the current state (which we suffer for quite a while already) is a real crap.
Userlevel 7
Badge +1
Have you considered becoming an android beta tester? That way you'd get to test and see changes before they are out and give more active feedback. This topic explains how to get in 😉
Userlevel 3
Once again, Hear this does not get updated for more then a week. Hmm....

Dear Deezer.

This situation annoys me a lot. Being software developer and aware of product management I don’t really understand how the hell it’s possible to cut off one of the core features in mobile app (ios version 6.33.0.8) and preserve it on web and desktop apps.

Just want to remind you that you have already done almost the same - "hear this" was removed from old macos app. I wrote several times to your support and you suggested me not using it. Really? Thanks to your team you created new beta version of the macos app and it has "hear this".

Shortly after this update you removed "hear this" from mobile app. Why? It's already working on web and desktop.

Here is my usecase - I start my morning with a new portion of recommended music. I don’t use web nor desktop app on my way. The only recommendation I see expired two weeks ago. I’m really considering to move my music to another provider.
Userlevel 3
Dear Deezer, I cancelled my premium subscription. Thank you for your past performance, it used to be a really good app. Sorry that it is no longer the case 😞
Userlevel 7
Badge +6
Hi - my Android is also the same, nothing under notifications for over 2 weeks
Hi @Ana.

The suggestions function from Deezer was the one reason I chose Deezer over other services like Spotify. I don't use my desktop computer to listen to music much at all. I use my phone, connected to my house's speakers, so having this feature available on desktop doesn't help at all. When is the new feature coming? Unless it's in the next month I'll be cancelling my Premium subscription. I lost the "hear this" function on Android many months ago and without it, unfortunately, Deezer really isn't worth the money to me.

Cheers,

Tony
Hi @Ana ,

I've just joined the beta testing, as you suggested in your earlier post, but there doesn't seem to be any difference in the way music recommendations are made in the beta version compared with the full release. Your post implied that the new way of suggesting music was in the beta version - is that what you had meant?

Cheers,

Tony
Userlevel 7
Badge +1
Hi @Ana ,

I've just joined the beta testing, as you suggested in your earlier post, but there doesn't seem to be any difference in the way music recommendations are made in the beta version compared with the full release. Your post implied that the new way of suggesting music was in the beta version - is that what you had meant?

Cheers,

Tony


Hi Tony, the new recommendations feature is not yet available to all Beta Tester but will soon be implemented in the general Beta version, so that you can test it too 🙂 Shouldn't take too long. We are happy to pass any feedback (positive or negative) on to our tech team 🙂
Hi @Ana,

When you say 'soon', what do you mean? A general estimate is all I'm after. I understand that software development doesn't always go to plan so release dates change. Are you talking about days/weeks/months?

Cheers, Tony
Userlevel 2
I have been following the topic on the loss of the notifications/hear this availability on android and apple devices. As has been mentioned it use to be updated in the past but has now stopped. It was my regular routine that in the mornig having breakfast I would open the app on android and update my listening experiences by checking recommendations in the notifications. It was very convenient and an enjoyable morning process. Now once a week I open my pc and update my hear this preferences but it is not an enjoyable process and is a bit of a choir. It is not a deal breaker but it does lessen the enjoyment of the app. I also use to open the app to browse notifications when I was in free wifi hot spots whilst having a coffee, again it was a very enjoyable process and one that was looked forward to. I switched over from spotify to deezer when they stopped suporting the logitech squeezebox and I have been and still are very pleased with deezer but any improvements to the apps would make the use of the app more enjoyable.
Userlevel 7
Badge +6
hi, I'm afraid we don't really have an ETA, but we will let you guys know as soon as we have an position from our devs 😉
Just another customer that DESPERATELY misses "hear this" on android. I only use my playlists and "hear this" so for me half of the app is gone. PLEASE return it. Thanks
Userlevel 7
Badge +1
Hi there, as explained above we are working on this part of the app and hopefully get it back soon. We kindly ask for patience 😉
Userlevel 4
it's been like this for a month



On desktop it still sends me new stuff pretty often.



guys from russian forum called 4pda also have this issues with their android app. please, look into this.
Userlevel 4
okay, it seems that there is a similar topic

notifications-hear-this-recommendations-on-android-6044
How come i don't receive new releases or notifications anymore on my phone ????
Hi. My notifications have nor worked well for months now. I receive only a few and only on albums no more playlists. They have even completely stopped for the last 4 weeks. I also have this bug on the notification screen where a message for Deezer family constantly appears, can't make it go away. Thanks for your support.
Userlevel 1
Hi there, as explained above we are working on this part of the app and hopefully get it back soon. We kindly ask for patience ;)
I’m sorry, Flo. We have been patient. This feature hasn’t been working for over a month for me. And it’s the second time in 3 months it has stopped working. And no amount of smiley faces are going to make me any more patient.

As the commenters above have made clear, this is a key feature within your app and a major reason to use it. If it’s unavailable, why should we be paying a subscription for a part-functioning app?

It’s not acceptable to give an unspecific timeline and expect everyone to be just patient. Would you be patient if you had the same service anywhere else? This is a key feature - it should be a priority for your devs to fix and they should be working to a fixed timeline. And users of your service should be compensated accordingly. Otherwise, what’s compelling us to stay with deezer vs Spotify or Apple Music?

Would appreciate a more considered and customer-orientated response. For all of us.
Userlevel 1
Hi. My notifications have nor worked well for months now. I receive only a few and only on albums no more playlists. They have even completely stopped for the last 4 weeks. I also have this bug on the notification screen where a message for Deezer family constantly appears, can't make it go away. Thanks for your support.
Feel your pain CMA. Have posted comments on multiple threads to the same effect. Don’t think this is being taken seriously enough by Deezer. This has been ongoing for a while now and I’m getting the same ‘we’re working on a fix’ run around. Am hoping this is escalated as it’s a key feature for me and one of the main reasons to use this service. If it isn’t prioritised, I anticipate a mutiny 😉
Userlevel 7
Badge +1
How come i don't receive new releases or notifications anymore on my phone ????

Hi there! 🙂 You mean via email or in the notifications section?
"Hear this" suggestions on desktop are not the same as on mobile - why not?

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