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my Deezer app is not playing anymore, I deleted and re downloaded but still

  • 20 November 2020
  • 3 replies
  • 31 views

 

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Best answer by RichGreen 21 November 2020, 19:39

Right working now. In my case it was to do with the SD card. Removed the SD card, it then started up. Changed the storage location to the phone. And all is good.

Think I need to format the SD card, but need to get data off if it first

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Hi I'm getting issue this evening also, deleted and resinstalled the app. Now when I try and log in it just sits there spinning a wheel.

Checked on my laptop and all is good. Has smithing gone wrong with the android app?

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Hi there @RichGreen @Nons 

Sorry that's happening. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card (if applicable)
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card (if applicable)

Let us know how it goes :thumbsup_tone2:

Right working now. In my case it was to do with the SD card. Removed the SD card, it then started up. Changed the storage location to the phone. And all is good.

Think I need to format the SD card, but need to get data off if it first

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