Question

My Android app on a Huawei phone has not been working for the past 5 days

  • 23 June 2019
  • 1 reply
  • 60 views

Hello,
My Android app on a Huawei phone has not been working for the past 5 days (I've subscribed to Deezer Premium) :
- The home screen is white and keeps on trying to refresh
- I cannot search for any song
- I can only access my downloaded Playlist.
Can you please help?
Thanks!!!

1 reply

Userlevel 7
Badge +8
Hey there @kasix05

Sorry to hear that. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card

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