Question

Music stutters

  • 23 November 2021
  • 3 replies
  • 18 views

Music stutters when using the mobile app. Moreover, it does NOT depend on the sound quality (tried to switch). Even downloaded music stutters, therefore the problem does not depend on the quality of the connection. There are no problems on the computer both through the application and through the browser. The problem with playback started as soon as I switched to a new phone (realme 8 pro), but the problem is not in it, since other streaming services work without problems (in particular - Spotify and YouTube Music)


3 replies

Userlevel 1

Hello @AsterSun 

Thanks for reporting the issue! We’ll try to reproduce the issue on our end. What version of the app are you using?

In the meantime, you may want to re-install the app (I know it’s not a great experience, sorry for the inconvenience).

Best Regards,

Grégory

Thanks for the quick response. I tried to reinstall the application - it had no effect. Version - 6.2.40.42

Userlevel 5
Badge +3

There are two other recent posts describing “choppy” audio with similar circumstances on the forum. Might be related. 

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