Answered

Music stops when phone screen locked

  • 31 August 2019
  • 3 replies
  • 106 views

Music keeps stopping when my phone screen locks. If I then press the button to wake the screen it starts again. I believe the app is up to date and it is on a family subscription
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Best answer by Noam Asulin 1 September 2019, 09:06

Make sure the app doesn't listed under "Battery saving apps" on your phone . If it does , remove it from that list and check if it happens again .
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Userlevel 7
Badge +5
Make sure the app doesn't listed under "Battery saving apps" on your phone . If it does , remove it from that list and check if it happens again .

Im having this issue on a few phones we are using as well as mac app. So when music is playing on an iphone all good until screen locks the music stops. Same story on mac app. Music is playing until the screen turns off. This was never an issue before. Please fix this, since the app is not usable like that

 

thank you

Userlevel 6
Badge +3

Hello @Mare-Ru, could you check your battery settings in both cases? That might explain why this happens.

Have a nice day

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