Answered

Music stops when phone screen locked

  • 31 August 2019
  • 5 replies
  • 253 views

Music keeps stopping when my phone screen locks. If I then press the button to wake the screen it starts again. I believe the app is up to date and it is on a family subscription
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Best answer by Noam Asulin 1 September 2019, 09:06

Make sure the app doesn't listed under "Battery saving apps" on your phone . If it does , remove it from that list and check if it happens again .
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Userlevel 7
Badge +7
Make sure the app doesn't listed under "Battery saving apps" on your phone . If it does , remove it from that list and check if it happens again .

Im having this issue on a few phones we are using as well as mac app. So when music is playing on an iphone all good until screen locks the music stops. Same story on mac app. Music is playing until the screen turns off. This was never an issue before. Please fix this, since the app is not usable like that

 

thank you

Userlevel 7
Badge +3

Hello @Mare-Ru, could you check your battery settings in both cases? That might explain why this happens.

Have a nice day

Hi deezer app shuts down when android phone locks and when Mac sleeps, app is no longer usable. Tried the ativirus thing tried the battery power saving app thing, tried the notification turned of thing, checked for the latest deezer upgrade, nothing works, currently using my son's Spotify so at least I can listen to music without having to run Google maps to stop the phone from locking the screen. What now... 

Userlevel 3
Badge +1

Hi @Gary.Snow 

We are sorry to hear that.

Could you please perform these troubleshooting steps:

If you are using the battery saving mode on your device, turn it off while you are carrying out this test.

  • Go to your device settings ➡️ Apps & Notifications ➡️ Deezer ➡️ Storage & Cache ➡️ Clear Cache
  • Open the Deezer app ➡️ Gearwheel in the top right corner ➡️ Log out at the bottom of the page
  • Turn off then on your device
  • Log in to Deezer
  • Stream a few songs and navigate in the app

 

⚠️ Your Downloaded music on Deezer will be deleted, but you can easily download your favourite playlists and albums from your Favourites.

Enjoy Deezer! :satellite:

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