Answered

Music stops playing after 2 minutes


Please advise why recently music stops playing after 2 minutes?
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Best answer by Rudi 3 April 2019, 11:31

Hi there @Andrew Low Cheng Hwee

Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card
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Userlevel 7
Badge +5
Hi there @Andrew Low Cheng Hwee

Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card

Seriously, this is the best approach! Why is it happening and why isn't there a work around without jumping through multiple hoops? I've already uninstalled and reinstalled 3 times over the last two days. What changes that causes this issue to come out of nowhere. 

I have the same problem. It plays for 10 or so minutes and then when ot switches to a new song then it shows its loading but never loads. Ive tried all the above things… please patch this bug. I really don’t want to switch to Spotify.

Userlevel 7
Badge +3

Hi @Stacy.Holt, hi @DavidDH we are very sorry to hear you are experiencing this issue. Please bear in mind that listening to music is using loads of data. In case the issue only happens with mobile data, try strong Wifi or make sure your music is downloaded for sure :wink:

Could you please perform all of these troubleshooting steps again, exactly in the order mentioned. Otherwise it does not fix it long-term.

Please keep in mind this will remove any downloaded songs on this device, but you can easily download them again afterwards, from your Favourites.

  1. Click on My Music/Favourites (the little heart) >>> Gear Wheel JiE3V4t.png>>> App Settings >>> Smart Cache>>> slide the blue button towards the middle of the line.
  2. If you are using the battery saving mode on your device please turn it off for once and try to test Deezer again.
  3. Click on My Music/Favourites (the little heart) >>> Gear Wheel JiE3V4t.png>>> App Settings >>> Disc Usage >>>Clear All
  4. uninstall Deezer
  5. remove the SD card
  6. restart your phone
  7. reinstall Deezer (available on Google Play)
  8. open Deezer and download at least one album or playlist and play one song
  9. reinsert the SD card

This should fix the issue but please let me know if you need any further help :slight_smile:

Müzikleri oynatmiyor. 

Userlevel 7
Badge +3

Hello @Sinan Günay we are very sorry to hear you are experiencing this issue. Please bear in mind that listening to music is using loads of data. In case the issue only happens with mobile data, try strong Wifi or make sure your music is downloaded for sure :wink:

If the issue persists, please try all the steps mentioned above. Thank you.

I'm having the same issue since 2nd last update.... very annoying and it happens to me every 2 years or so.... fix this.…

Enough data and songs just freeze and Deezer shuts down…

This is not what I'm paying for

Userlevel 7
Badge +5

Hi there @NatasjaHaa 

Thanks for reporting it to us and for your patience. Have you tried following Pia's troubleshooting above?

Good day, what procedure can I follow if I do not have an SD card installed?

Userlevel 7
Badge +5

Hey @Kerwin Wade 

The same, just skip the SD part. Important thing is to restart the device and reinstall the app.

If it doesn't work then I suggest changing the audio quality settings to see if it makes a difference. Keep us posted :thumbsup_tone2:

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