Music stopped on Blackview E7

  • 6 April 2019
  • 1 reply

Hi, my issue is that I have a Blackview e7 and when I use deezer, my screen goes black (sleep?) about 30 seconds after I touch the screen (a power saving function maybe?) Deezer just stops, there is no sign of it in the top left hand corner of the screen, you have to touch the app again.

1 reply

Userlevel 7
Badge +6
Hi there @akwai

Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card