Answered

music keeps playing after i close app

  • 9 September 2019
  • 7 replies
  • 41 views

When listening to music, if I hit close all apps on my Samsung s10+ the music keeps playing. I then have to re open dezzer to pause the music and close the app again.
This is incredible annoying, if I hit close all apps I want them ALL to stop what they're doing and close, not have to manually go in to them.
Please advise on how to stop this happening.
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Best answer by Rafael. 12 September 2019, 18:27

Hi there, this is the latest version.

I found this article on Samsung's help page: https://www.samsung.com/uk/support/mobile-devices/why-does-my-music-keep-playing-after-i-close-the-app/ 🙂
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7 replies

Userlevel 7
Badge +6
Hi there @Sar112

Sorry that's happened. Have you tried reinstalling the app?
Hi, yes I've tried uninstalling and reinstalling the app still wont stop playing music when I try to close all apps.
Userlevel 7
Badge +6
That's a shame @Sar112 what version of the app do you have?
Im running the latest version of the app I can get.
2 September 2019, it the latest update I have on the Google play store. I've uninstalled and reinstalled since then.
If I go into the app it says version 6.1.9.78
Userlevel 7
Badge +6
Hi there, this is the latest version.

I found this article on Samsung's help page: https://www.samsung.com/uk/support/mobile-devices/why-does-my-music-keep-playing-after-i-close-the-app/ 🙂
Hi thanks for trying, yes that's how to stop the music but it's no help for the flaw with the dezzer app. I can stop it playing manually but if I hit close all apps every app should shut down. I dont want dezzer to keep playing music and running in the background. When I hit close all the app remains playing music and I have to reopen the app to pause the music before closing it down again.
Userlevel 7
Badge +6
Hey @Sar112

That's odd. We'll pass the feedback on to our devs so they can look into this, thanks to all details you've given us. Thank you for reporting and for your patience 👍🏼

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