Answered

Many songs disappeared from playlists, but not gone off Deezer

  • 23 March 2021
  • 6 replies
  • 36 views

I noticed yesterday some songs I was looking for on a playlist are no longer there. I started cross referencing with the desktop app, as many FAQ’s point out it may be a mobile issue. As I dug deeper I noticed that there were A LOT of songs missing, but they are not gone off of Deezer! I can search for them and re-add them but trying to piece a playlist back together from 130 missing songs (no exaggeration) is neither fun nor what I want to do for a service I pay for.

 

Can anyone help? So far I’ve done the generic steps (uninstall, turn phone off, clear cache, etc) but now I would like someone to perform maintenance on my account.

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Best answer by Freezer 24 March 2021, 11:26

Hi @BigMo57 

Thank you for reporting this, and sorry to hear you’re having this problem.

If you’ve restarted your phone between uninstalling and reinstalling your app, you done all you can for now. A Deezer moderator should pick this up soon, and sometimes it is account maintenance on Deezer’s system that is needed.

For future reference there is a way to recover lost playlists, although I haven't yet had to use it and don’t know if it will restore missing tracks to a playlist that is still on your account

hi @David0628 please follow the steps below in order to recover your playlists:

  1. Log in to your Deezer account from a computer
  2. Click on this link
  3. Click on the playlists that you want to recover

Best wishes.

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6 replies

Hi @BigMo57 

Thank you for reporting this, and sorry to hear you’re having this problem.

If you’ve restarted your phone between uninstalling and reinstalling your app, you done all you can for now. A Deezer moderator should pick this up soon, and sometimes it is account maintenance on Deezer’s system that is needed.

For future reference there is a way to recover lost playlists, although I haven't yet had to use it and don’t know if it will restore missing tracks to a playlist that is still on your account

hi @David0628 please follow the steps below in order to recover your playlists:

  1. Log in to your Deezer account from a computer
  2. Click on this link
  3. Click on the playlists that you want to recover

Best wishes.

Hi @BigMo57 

Thank you for reporting this, and sorry to hear you’re having this problem.

If you’ve restarted your phone between uninstalling and reinstalling your app, you done all you can for now. A Deezer moderator should pick this up soon, and sometimes it is account maintenance on Deezer’s system that is needed.

For future reference there is a way to recover lost playlists, although I haven't yet had to use it and don’t know if it will restore missing tracks to a playlist that is still on your account

hi @David0628 please follow the steps below in order to recover your playlists:

  1. Log in to your Deezer account from a computer
  2. Click on this link
  3. Click on the playlists that you want to recover

Best wishes.

Hi Freezer

 

Thank you, but this link is to recover playlists that have been deleted. As you mentioned it may not work for missing tracks still on a playlist, this was to be expected but I appreciate the response anyway. If anyone Deezer Moderators see this, I still need assistance. The playlists showing many more songs than are appearing are as follows;

 

-Dipset

-Drake (best tracks)

-Easy listening

-EDM: Hall of Fame

-EDM: Post-Schooo, Pre-Kids

-EDM: Sandy Hill

-Rap: CHS

-Rap: Classic

-Rap: Hall of Fame

-Rap: Post-School, Pre-Kids

-Rap: Sandy Hill

 

Many thanks, @BigMo57. Hopefully one of the Mods will pick this up very soon.

All the best. 

Userlevel 7
Badge +7

Hey @BigMo57 

Sorry about this.

It could be related to a known bug we're currently investigating. Could you please provide me with your device, OS and Deezer app version?

Thank you for your support and understanding!

Hi @Rudi,

 

Thanks for the response, my device is a Samsung Galaxy S10, my OS is Android 11 with One UI 3.0, and my Deezer app is 6.2.23.93.

Userlevel 7
Badge +7

Work-in-progress @BigMo57 please keep the app updated! :pray_tone2:

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