Question

Lost some of my songs from my Deezer playlist

  • 13 January 2019
  • 6 replies
  • 44 views

I logged in to the PC version of deezer and sorted my music by recently added and didnt notice but when i tried to find some songs they were missing.

6 replies

Userlevel 7
Badge +5
Hi there @Michal Zak

Usually Deezer doesn't remove any songs from an users playlist, but it could be that you have created more than one account and logged in with different emails on different devices. If this rings a bell, please ensure you use the same email address to login on all your devices. In any case, could you please send me the link for the playlist? And could you tell me how you noticed the songs were missing?

Why has my play list suddenly lost lots of songs as in about 400 ?

Userlevel 7
Badge +5

Hey @kennyr 

Sorry to hear that. Could you please give us a bit more details? Have you tried logging off and logging back on to double-check your credentials? Is this difference noticed on desktop versus mobile?

Sorry theres still saying theres 791 songs but there all jumbled up now as in my normal playlist had 791 songs and i new where everything was now its totaly different and there isnt 791 on the 1 play list , can you have a look , my email is removed to protect personal details thanks 

Userlevel 7
Badge +5

Hey @kennyr 

You may not put your personal details here, the community is a public space. Please contact our support team here and they'll be able to help you out :relaxed:

Hi, I lost lots of my song in my favorite Playlist, could you help me to recover all these music?

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