Loading Icon When Trying to Play Downloaded Music

  • 31 May 2021
  • 1 reply

Userlevel 2

When trying to view the album page for any album in the “My Downloads” section, Deezer often displays nothing but the red loading icon for 10-40 seconds. This seems to happen more often when I have a poor mobile data connection. Furthermore, this issue goes away when I put Deezer in offline mode, further correlating that this is related to network connection issues.

Offline listening is the most important feature for me and this issue is really hurting the experience. Why would Deezer need any mobile data if the album is downloaded already?

1 reply

Userlevel 7
Badge +8

Hi again @spando calrissian 

Fair point!

Is this happening on what version of the Android app (we've got a new release every couple of weeks, I assume you've been updating yours since).