Loading - Almost there on Deezer Android app

  • 29 September 2020
  • 10 replies
  • 198 views

Userlevel 1
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On Android, some songs take very long time to load; many never starts playing...


10 replies

Userlevel 7
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Hello.

Loading - almost there? On Android?

It fixed for me with software update. Newest Deezer app made playback smoother.

I was today in a bus (my local line) and it was able to perform well. I tried to skip all the time on radio etc. Also deleting app and installing it back may help. Do it for yourself and see what happens.

I am listening 320K forced with 1 Mbps unlimited 4G connection from DNA.

Honestly, can not remember when I had this joke “Loading - almost there” on my screen. It simply works now beautifully, I hope it will last forever! Let's just hope it out together, my friend.

I hope this served you today.

“Who hears music, feels his solitude peopled at once.” ― Robert Browning

Userlevel 7
Badge +7

Hey @Fahmi B Mukbil 

hpguru is right, a new version of the app should do the trick. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card (if applicable)
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card (if applicable)

Let us know how it goes :thumbsup_tone2:  

Looks like a recurrent problem with Deezer... It happens to me few years ago and I stopped using for this reason. I recently started to use it again, and I still have this anoying problem. And I'm obviously not the only one!

Userlevel 6
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hi @elagee I understand it might be frustrating but the workaround is to do the troubleshooting Rudi mentioned above in this topic
Apologies for the inconvenience.

Thanks for the heads up @Jaime. ! But unfortunately, a bit too much trouble.

Userlevel 7
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Our priority for the beginning of this year is to improve the reliability of the Android app, just because of the feedback given like yours. Please stay tuned and hang in there a bit longer, we're working hard to make it better @elagee :pray_tone2:

I am still getting the annoying problem.. It sometimes take forever to load one track :@ it is soo frustrating! I am thinking to switch to spotify.. I really don't understand why this LOOOONG time problem is not fixed yet. It is a problem that last for more than 2 years. Once i have stopped using Deezer because of that but i really like the features like Flow, lyrics, song cacher, etc. and  i tought i will go back and check it again. But.. Nothing fixed. I have also tried to unintall to clear data everything.. Nothing. :( really disappointed. 

Userlevel 7
Badge +7

Sorry to hear that @Vlatko Talevski it's disappointing for us too!

But we're working on improvements this year - it's just that we're doing a lot of work from scratch and that takes time. What device model, OS and app version you've got?

Sorry to hear that @Vlatko Talevski it's disappointing for us too!

But we're working on improvements this year - it's just that we're doing a lot of work from scratch and that takes time. What device model, OS and app version you've got?

Xiaomi Mi 9T Pro, Android 11, using the latest beta release today. 

Userlevel 7
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Got it @Vlatko Talevski passed the feedback to the Android Beta teams :thumbsup_tone2: feel free to use the Beta forums in the community to report problems to them directly.

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