Load resource and skipping

  • 5 March 2019
  • 1 reply

Having problem playing songs like, it keeps saying cannot load request, I have reinstalled the app same thing. Please I need help the app is becoming annoying thank you.

Best answer by Rudi 6 March 2019, 14:45

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1 reply

Userlevel 7
Badge +8
Hi there @ekp4blues

Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card