Answered

Issues with playlist downloading

  • 21 March 2021
  • 9 replies
  • 63 views

New songs are being added to the playlist but they are not being downloaded on my device. For example, I have 10 songs in my playlist and the playlist is enabled for download for offline use but as soon I add a new song (11th), the new song isn't downloaded.

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Best answer by Freezer 21 March 2021, 16:27

Hi @Bilal Hamid and @hpguru 

I've found that on Android, the “Downloaded Music” tab on the main Favourites screen sometimes has more reliable download status info than the Album or Playlist listing.

For a start, going momentarily into this tab can fix display issues with the green Downloaded marker dots in Albums and Playlists.

@Bilal Hamid,  It could be worth checking to see if the naughty 11th song is showing as downloaded in Downloaded Music, and simply not correctly flagged in your playlist itself :-)

Best regards.

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Userlevel 7
Badge +6

I have the same issue on newest app Android.

List, latest added does not load Offline. I ended up removing Offline, as DNA which is Nordic mobile provider has unlimited 5G, 4G, 3G and 2G networks with which you can stream with no added cost.

Hi @Bilal Hamid and @hpguru 

I've found that on Android, the “Downloaded Music” tab on the main Favourites screen sometimes has more reliable download status info than the Album or Playlist listing.

For a start, going momentarily into this tab can fix display issues with the green Downloaded marker dots in Albums and Playlists.

@Bilal Hamid,  It could be worth checking to see if the naughty 11th song is showing as downloaded in Downloaded Music, and simply not correctly flagged in your playlist itself :-)

Best regards.

Pls I'm facing the same difficulties with downloading my songs please help me!

Userlevel 7
Badge +7

Hey @MaYowa 

Sorry to hear that. Could you please let us know more about your device, OS and Deezer app version?

I'm experiencing the same problem on my Huawei P30 lite. Even when I find my playlist in the downloaded section, the certain songs still refuse to download. 

Userlevel 7
Badge +7

Hey @Dale.Egner 

Sorry to hear that. Don't worry, we'll be looking into it. Could you please answer the question I've asked @MaYowa above?

Android version 10

Deedee version 6.2.22.90

I'm using Nokia 5.3 OS android version 10.  Deezer version 6.2.22.90 thanks and look into this as soon as possible 

Userlevel 7
Badge +7

Hi there @MaYowa @Dale.Egner 

Please update your apps to 6.2.24 - it may not resolve the issue, but there are fixes with this version.

The following one should include even more repairs. Thank you for your support!

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