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Android

Do you need help with Deezer on you Android device? Ask your questions here!

  • 618 Topics
  • 2,989 Replies

618 Topics

A
Runaway Baby
AdirandielRunaway Baby
asked in Android

App crashes when viewing new albums

App crashes everytime I try to select an album Ive never listened to. The app was reinstalled a week ago, Ive deleted cache memory, restarted phone, and logged out plenty of time.Did not have this issue prior to reinstall.

1
awesomemac
Deezer Legend
6 months ago
N
Runaway Baby
Nikita IsukRunaway Baby
asked in Android

App icon in Android 12 and later

Will we have an icon without text in Android 12 and later? This amount of text on such a small icon doesn’t look particularly nice That's what I mean  

1
Noam Asulin
Deezer Legend
6 months ago
M
Runaway Baby
Mirco TestaRunaway Baby
asked in Android

Only few songs avaiable of an album

Hi, I'm having problems with some albums, since only a few songs of the whole albums are avaiable.Here's an example 

2
awesomemac
Deezer Legend
6 months ago
I
Runaway Baby
IskanjeRunaway Baby
asked in Android

Crappy support for Chromecast

I'm using Android phone and Chromecast Audio to stream music to my home stereo. Chromecast support in Deezer is crappy and unreliable.Often the connection is a hit-and-miss, sometimes works and sometimes not, and often requires several tries to get the connection going. No error or anything, just spinning the progress circle with "Only a few seconds left". Also happens if I try to cast from Deezer web player to Chromecast. Lately I haven't been able to connect that at all. Needless to say it all works with Spotify and SoundCloud without any issues. And the Deezer desktop app would not open at all on M1 Macbook... I wish Deezer would work, but this is really annoying. If anyone from support reads this, I can send more details if that would help to solve these issues.  

49
J
Tiny Dancer
2 days ago
I
Runaway Baby
isteenRunaway Baby
asked in Android

Android app crashing constantly

Today my app on my Samsung phone started to crash every time I select an album from an artist - any album from any artist. I have reinstalled the app, restarted to the phone, but nothing helps.I see from the users on Google Play Store that other users experience the same problem. Is there an update on the way, or how to solve the problem?

26
Leonídia.Deezer
Community Manager
6 months ago
B
Tiny Dancer
BlazeRose4Tiny Dancer
asked in Android

chromecast lowers the list of songs in my favorites and other playlists

Hello, I have a problem when connecting to my ChromeCast with the Deezer app, when I do the app crashes and I see my favorites playlist go from 147 to 120 songsIs it a thing with my chromecast, the app or my phone???, my phone is a OnePlus 10 pro, completely up-to-date and the deezer app is also up-to-date 

2
Leonídia.Deezer
Community Manager
6 months ago
N
Runaway Baby
Nick.SeddonRunaway Baby
posted in Android

unable to load page

Keep getting this screen no mater what I'm trying to load on deezer 

2
N
Runaway Baby
7 months ago
R
Runaway Baby
RiikkaRunaway Baby
asked in Android

app turns off while in use

I have an annoying problem, the deezer app shuts down in the middle of listening to music, even several times during the same song. The connection has been checked and the problem is not there  because it shuts down the whole application. This problem has been going for a year now and is only getting worse. I use android

4
Leonídia.Deezer
Community Manager
6 months ago
J
Tiny Dancer
Jasper Schoon
asked in Android

Error Multiple Devices - Deezer Family

Hello Community  My question is as follows : We have a Family Account for Deezer. How many members of our family can listen to Deezer simultaneously? We have made 3 extra (family-) members next to the main account but when someone of my family is listening in our house to Deezer. And I am on my phone also listening theDeezer gives an error. The message states that I cannot listen at once on multiple devices. But we have a Family account – so whats the point? Please can you help? Best regards, Jasper 

1
Nina Nebo
Deezer Legend
7 months ago
D
Runaway Baby
Dmytro GrebinykRunaway Baby
posted in Android

Widget refresh for Android 13.

When will your homescreen widget for Android 13 start refreshing as it should be? I play any song in the app and the widget stays without any info. So what's the deal? Or just add a little forced refresh button. And please don't ignore my questions about it. Makes you look bad. And don't forget - I'm your customer. So I expect at least answering my question. 

2
Leonídia.Deezer
Community Manager
6 months ago
B
Runaway Baby
Bl4ckthorRunaway Baby
posted in Android

frequent audio hiccups and glitches while streaming

HelloSince a few months I have been enduring more and more audio hiccups while streaming non downloaded tracks on my phone.Sometimes, even multiple times per song.It's not on every song. It can also be on popular songs which I heard before and should be in my cache.I am listening high-end audio and prefer lossless. I have tried switching quality a few times and the problem persists. I first thought it could be a few glitches while downloading server content while buffering content (http fail maybe?) which can be internet related but it is getting worse lately.My output device is Bluetooth ( ears or car ) but I think the type of hiccups is not Bluetooth related as I seem to experience them also without Bluetooth.A listening session of 1 hour had at least 10 glitches yesterday (Saturday evening).They completely mess up the song and vibes. I have a OnePlus 10t with android 13 fully updated.Provider: 4g/5g Proximus/Belgium with nearly unlimited data. Mostly connected on 4g or my own WiFi.I

5
Leonídia.Deezer
Community Manager
4 months ago
S
Runaway Baby
StevieMoRunaway Baby
asked in Android

Oops It did again

Every time I launch the deezer app on my phone it opens my browser with a page that says "Oops....it did it again. The page you requested couldn't be found" It's very annoying as this message pops up every single time I launch the app.

2
S
Runaway Baby
7 months ago
S
Tiny Dancer
Siphe.KalaTiny Dancer
asked in Android

Deezer keeps stopping (android - zfold 4)

Hi,My Deezer keeps stopping playing every few songs. It doesn't close. Just switches song off and when I play again the song restarts.I didn't have this issue previously (been a subscriber since 2016) and it started this year even when I was using an s22 ultra before I changed my phone. Happens on phone, earphones, speaker and Android Auto. Even happens with downloaded tracks because I initially thought this was a connectivity issue.What is the issue? How do I fix it? It's super irritating.Siphe

2
Leonídia.Deezer
Community Manager
7 months ago
G
Runaway Baby
GoverRunaway Baby
asked in Android

Eco 99fm radio isn't playing

Hi, The radio station Eco 99fm from Israel isn’t working. It plays the ‘login add’ and then drops.https://eco99fm.maariv.co.il/ Please fix,

3
G
Runaway Baby
7 months ago
M
Runaway Baby
MickyboylondonRunaway Baby
asked in Android

Poweramp Deezer issues

Hey Deezer can you please fix the inergration between Deezer and Poweramp  I've spoken to Poweramp developer and they say it's deezer software when will this be fixed 

3
Leonídia.Deezer
Community Manager
6 months ago
S
Runaway Baby
Sam.CRunaway Baby
posted in Android

New update pauses itself

New gliches by pausing itself 

3
Leonídia.Deezer
Community Manager
7 months ago
E
Tiny Dancer
Eder GodoyTiny Dancer
asked in Android

Dezzer problem

 

1
Nina Nebo
Deezer Legend
7 months ago
R
Tiny Dancer
RobWadTiny Dancer
asked in Android

bug

App reports incorrect android.media.action.CLOSE_AUDIO_EFFECT_CONTROL_SESSION instead of android.media.action.OPEN_AUDIO_EFFECT_CONTROL_SESSION, resulting in the equalization not being applied

1
Leonídia.Deezer
Community Manager
7 months ago
M
Runaway Baby
madsrbojesenRunaway Baby
posted in Android

[Bug report] Android app crashes whenever I try to go to an album page

As the title says the app crashes everytime I try to go to an album page. It has been doing so for at couple of weeks now and I just downloaded the latest version - it is still happening. This means that I can't go to an album and choose a specific song or anything like that. I'm on Android 13 on a OnePlus 8T, Deezer version 7.1.2.118.

2
M
Runaway Baby
7 months ago
B
Runaway Baby
BrokenSkullRunaway Baby
asked in Android

Problem in recommendations

I am using deezer premium on my laptop and  2 android devicesThe home page on the desktop app is full of different charts of recommendations (tons of recommendations) while the android home page is much smaller than the desktop oneWhat i mean by recommendations is lists like deezer originals, charts, most streamed music, it only feels like yesterday chart, hydrating hits and a few other charts, all of those are missing on my android main page!In conclusion the main page in the android device is so poor of charts and recommendations while desktop and Web version are full of charts.First device:Redmi note 7Deezer version: latest version (not beta). Os: Miui 11..android 9 (xiaomi phone)Second device: Redmi padDeezer version: latest (not beta) Os: miui 14 pad..android 13 (xiaomi tablet)Third device: a laptop with windows 11Deezer version: latest desktop version.I hope someone has a solution.P.s : I am in Turkey if this info matters

9
Nina Nebo
Deezer Legend
7 months ago
A
Runaway Baby
ANRNRunaway Baby
asked in Android

Deezer App Opening Samsung Web Browser

Recently when I open the deezer App to stream music, it opens Samsung Web browser at a Deezer page not found. My device is an S22. . Apart from being annoying, I have to close the browser every time.  I cannot see any settings that have changed and why Deezer App might be opening a Web page when it never has before . My renewal is up at end of month,  and I'm unsure about renewal if this is an ongoing issue..  

1
bluezzbastardzz
Deezer Legend
7 months ago
M
Tiny Dancer
Melvin JuarezTiny Dancer
posted in Android

Unformatted text at playlists view

Hi! I discovered a bug when I tried to add a new song in a playlist. The text where should be a character, presents a unformatted text.  

1
Leonídia.Deezer
Community Manager
7 months ago
S
Creator
svartpelzCreator
posted in Android

Change storage options seems to be missing on my devices

Deezer setting under disk usage-→ Change storage option seems to be missing on my devices. Is that option taken away or under which condition will that be availble?

8
S
Creator
5 months ago
B
Runaway Baby
Billy JoeRunaway Baby
asked in Android

Tenho plano premium e tem musicas q nao baixa

Olá tive acesso ao Deezer pago através da assinatura que fazo do Meli+ do mercado livre ...e notei que tem musicas q eu vou baixar pra ouvir offline porem nao baixa e fica indisponível na hora de ouvir sem ter a necessidade de conexão Gostaria de que vcs resolvessem esse problema ou me explica o pq disso

1
GropplerZorn
Deezer Legend
8 months ago
R
Runaway Baby
R2VRunaway Baby
posted in Android

Deezer for Android Automotive OS plays uploaded own mp3s corrupted; cannot repair

I recently discovered the Deezer app on Android Automotive OS and I think it’s great to finally have this so I can cancel my Spotify subscription (which I took because I couldn’t get Deezer yet).But I’m having trouble when playing a playlist that also contains some mp3’s that I uploaded myself into my account. All these uploaded mp3’s sound distorted.I’ve also had this before on the mobile app, but in the Deezer mobile app you have this “repair” option when an uploaded mp3 got corrupted, and after running that, it sounds ok again. The Android Automotive OS version of Deezer unfortunately does not have a similar option.So could you please look into this issue of corrupted uploaded mp3’s on the AAOS version?

1
Leonídia.Deezer
Community Manager
7 months ago
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