Answered

I have a Deezer premium subscription but every time I try playing music on my phone (android) the music doesn't load

  • 5 June 2019
  • 1 reply
  • 65 views

I have a Deezer premium subscription and it works fine on my laptop but Every time I try playing music on my phone (android) the music doesn't load. It use to work just fine until a couple of weeks ago.

What can I do?
icon

Best answer by Rob Igo 6 June 2019, 10:58

Hi @Akhile.Msomi

try this (in the exact order):-

Basic trouble shooting: -
make sure you're connect to a wifi network
uninstall Deezer
clean your phone's cache
remove the SD card
turn off your phone
reinstall Deezer
open Deezer and download at least one album or playlist
reinsert the SD card

Let us know how you get on! 🙂
View original

1 reply

Userlevel 7
Badge +7
Hi @Akhile.Msomi

try this (in the exact order):-

Basic trouble shooting: -
make sure you're connect to a wifi network
uninstall Deezer
clean your phone's cache
remove the SD card
turn off your phone
reinstall Deezer
open Deezer and download at least one album or playlist
reinsert the SD card

Let us know how you get on! 🙂

Reply