Answered

I can't log into the app from my Android device

  • 10 August 2019
  • 3 replies
  • 44 views

I had to clear my data because It was too much, but since then, I am not able access again, I have tried athe methods possible, using my cellphone, it says that the server encounter an error, by using my email address it's unsuccessful, and it has been like that for 3 or 4 days.
I uninstalled the app and reinstall it again, but there is no improvement.
It's frustrating
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Best answer by Rudi 11 August 2019, 19:25

Hi there @chris2208



Sorry to hear that. I've had a brief look at your account and unlinked your Google details from it. I've also sent a password email reset. So please change your password and login with your Gmail and password directly, not through Google login. Let me know if it helps 😉
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Userlevel 7
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Hi there @chris2208

Sorry to hear that. I've had a brief look at your account and unlinked your Google details from it. I've also sent a password email reset. So please change your password and login with your Gmail and password directly, not through Google login. Let me know if it helps 😉

I can log in using my laptop app, but cannot login on android app. I followed all steps given to Norma-T, but nothing happens. What do I do now?

Userlevel 6
Badge +2

Hi @Mashlaz can you please let me know if you get any error message when you try to login? If so, can you provide a screenshot in order to help you?
Thanks :)

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