Question

I added new songs to my favourites and they won't download


I added new songs to my favourites and they won't download. All the previous songs haf no problem downloading but these new ones won't download.


15 replies

Userlevel 7
Badge +8

Hi there @uhmitsmichelle 

In which device and app is this happening? Have you tried reinstalling the app?

Userlevel 1

I have the same problem, Deezer doesn't download new songs added to favourites. The option Download is toggled but there's no tick next to the songs, and there doesn't seem to be a way to manually trigger a download (pulling down to refresh doesn't do anything). Only solution seems to be to untick the "Download" option, wait a moment, then reticking it. Problem is that unticking causes all my 1000+ songs to be deleted and ticking again starts downloading all 1000+. Tech support advice on forums is always the generic "reinstall", the issue eventually reappears though. And yes I do have enough storage and it happens regardless of whether I'm on WiFi or mobile data.

Pic below is what I'm seeing, the last song that was downloaded in Favourites is from the time when I did the above workaround and had to wait 10+ min for all songs to download again. The ones I added over the past few days refuse to download. All I ask is for there to be an option to “Verify downloads" or something, similar to Steam's “Verify files" which checks files and redownloads any missing ones, or perhaps the download functionality could be more granular and work on single songs.

 

Userlevel 7
Badge +8

Thanks for the detailed feedback @amoshi 

I've forwarded your comments and screenshot to our developers working with the Android app :wink:

Userlevel 7
Badge +8

Our devs also got back to me to say they're working on a fix that may sort this out :smiley:

Userlevel 1

I don't know if it's a coincidence but around a week after your post the issue disappeared, I'm either lucky or the fix is in place. Thanks!

Userlevel 7
Badge +8

A fix was already on the way @amoshi our teams get underrated sometimes :wink:

I am having same problem. 😣

So problem not fixed after 7 months? If this keeps up I will go back too Spotify.?????? It sucks but at least I had 2700 playable downloads.

Userlevel 7
Badge +8

Hey @GT69 

Thank you for your patience and understanding. It isn't the same issue, but it sounds similar. What's your device model, OS and Deezer app version? I'll add to the existing bug report so that it can help our devs sort this out :thumbsup_tone2:

Have a great weekend!

Me and the rest of my family members are experiencing the exact same issue. The Download option is ticked for the Favourite Tracks playlist, but nothing happens when new songs are added to it.

This is such a shame because I finally convinced my family give music streaming a try and I felt like Deezer would be perfect because it's so well rounded.

 

I'm personally using a Samsung Galaxy S10 that's on Android 11 w/ One UI 3.1. The app version is 6.2.26.1.

 

This is definitely not a device specific issue as it's happening on multiple other phones as well, in my family at least. I'm really hoping a fix can arrive soon.

 

Cheers.

I just want to add that the issue only occurs with favourite tracks, not any other playlist.

Userlevel 7
Badge +8

Hi there @WilZA 

Could you please try updating your app to see if there's an improvement?

@Rudi so this problem isn't going to be fixed?, because this has been happening since last year for me. And before you say it yes the app is up to date, im on Android, i have enough memory, and im getting tired of having to re-download everything. I just want to hear how this can be fixed

Userlevel 7
Badge +8

We're building a new core player in the app @Javone L. which we hope will be a game-changer. Please hang in there, this is the year we set out to improve the performance of the Android app!

Userlevel 7
Badge +8

Swipe down.

This is what I used to make them download. Daily.

I decided to change provider and now everything loads in background.

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