Huawei phone skipping tracks

  • 10 April 2019
  • 9 replies
  • 309 views

Was a family member for a year for on the same device, no problems. Had to create an account on my own, now it occasionally skips tracks, I have deleted and reinstalled, no luck. I did an update to the phone, might be the problem..

9 replies

Userlevel 7
Badge +5
Hi there @Carl.Youngblood

Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card

You can also try to:

1) change location where your music is saved
2) try Huawei phone settings >> Apps and Notifications >> Apps >> Deezer >> then enable notifications and save
Hi there @Carl.Youngblood


Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card
You can also try to:

1) change location where your music is saved
2) try Huawei phone settings >> Apps and Notifications >> Apps >> Deezer >> then enable notifications and save


Hello,

I have an hauwei P20 Pro. I have tried all of the above. Nothing is working. Its driving me nuts!

When you say phone settings - Apps & Notifications. When I press Phone settings apps and notifications are separate menus. All notifications are already enabled and still my songs skip and jump around!
Userlevel 7
Badge +5
Hi @lisa.hardie I am sorry for the late reply. These steps have helped some of our users. I will forward your case to our developers as we do with every case. At this point I can only ask for some patience I am afraid.
I have an huawei P20 with Android 9. When I am playing music, sometimes a part of the current song is skipped. Is similar like a corrupt file.

Thanks
Userlevel 7
Badge +5
Hi @fernando rodino we are aware of the issue and are still trying to find a solution, we can only ask you to bear with us please.
I have an huawei P20 with Android 9. When I am playing music, sometimes a part of the current song is skipped. Is similar like a corrupt file.

Thanks

I too have this issue with an Huawei P10 - it skips through songs and takes a while to load next track. Any solutions??
Userlevel 7
Badge +5
Hi there peeps,

Please keep an eye on this topic: https://en.deezercommunity.com/android-47/jumping-and-skipping-songs-on-huawei-phones-23119 😉
Likewise, I am having the same issue which is very frustrating
Userlevel 7
Badge +5
Hi there @leerg134

What's your app version? Please keep checking for further updates!

Reply