Huawei phone skipping tracks


Was a family member for a year for on the same device, no problems. Had to create an account on my own, now it occasionally skips tracks, I have deleted and reinstalled, no luck. I did an update to the phone, might be the problem..

3 replies

Userlevel 6
Badge +4
Hi there @Carl.Youngblood

Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card

You can also try to:

1) change location where your music is saved
2) try Huawei phone settings >> Apps and Notifications >> Apps >> Deezer >> then enable notifications and save
Rudi wrote:

Hi there @Carl.Youngblood


Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card
You can also try to:

1) change location where your music is saved
2) try Huawei phone settings >> Apps and Notifications >> Apps >> Deezer >> then enable notifications and save



Hello,

I have an hauwei P20 Pro. I have tried all of the above. Nothing is working. Its driving me nuts!

When you say phone settings - Apps & Notifications. When I press Phone settings apps and notifications are separate menus. All notifications are already enabled and still my songs skip and jump around!
Userlevel 7
Badge +5
Hi @lisa.hardie I am sorry for the late reply. These steps have helped some of our users. I will forward your case to our developers as we do with every case. At this point I can only ask for some patience I am afraid.

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