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Google assistant not playing the music from Deezer

  • 16 September 2020
  • 12 replies
  • 959 views

Hello.

 

When I ask my google assistant to play some specific song on Deezer, it says  "Sorry, something went wrong. Please try opening the Deezer app to continue. ".

Opening the app, the following message pops up : 

"Wasn't possible to load this content". 

Premium subscription, smart cache is 1/3 full, already re-downloaded the music but nothing seems to work, using "play my favorites" or "play my flow" works but asking for playing a music like   "play Jump by Van Halen on Deezer"  results in the error. 

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Best answer by Rob Igo 16 September 2020, 15:23

Hi @kaike95 

try disconnect Deezer account under the Google Home app, restarting your phone and then going back into the app and re-linking your Deezer account.

 

I have a feeling though that the Google home doesn’t work that well with Deezer and won’t recognise individual songs.  The best way to use it is to select the song, playlist/album on the Deezer app and then cast it to the Google Speaker :) 

 

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12 replies

Userlevel 7
Badge +8

Hi @kaike95 

try disconnect Deezer account under the Google Home app, restarting your phone and then going back into the app and re-linking your Deezer account.

 

I have a feeling though that the Google home doesn’t work that well with Deezer and won’t recognise individual songs.  The best way to use it is to select the song, playlist/album on the Deezer app and then cast it to the Google Speaker :) 

 

Userlevel 7
Badge +7

Hello.

How does it work with Deezer on “Hi Google” or “Ok Google”.

With Google Play Music:

I said “Ok Google, play some music” and it started with Google Play Music Feeling lucky option. I say exactly the same, Deezer as main  player, and it never acts this way. How to make Deezer sound Flow on Android using Ok Google voice command. It was so handy thing, hands down.

Thanks.

Hi. I am having trouble in getting the Google assistant to work well with Deezer in offline mode. This could be really useful when driving, ensuring that I am not distracted and do not use large amounts of data. However, I can only get the assistant to play a specific song or album in offline mode. Requests for a specific downloaded playlist or music from a particular artist (for whom albums are downloaded) do not work. Also, and more importantly, asking the assistant to “play my music” opens up the favourite tracks section (which I only use for odd tracks not on downloaded albums) and ignores the large collection of favourite albums that I have downloaded. I therefore have no way to get the assistant to shuffle my music when offline.

Is there anyway to make Deezer work better with Google Assistant when the former is in offline mode?

Thanks

Userlevel 7
Badge +7

Hi. I am having trouble in getting the Google assistant to work well with Deezer in offline mode. This could be really useful when driving, ensuring that I am not distracted and do not use large amounts of data. However, I can only get the assistant to play a specific song or album in offline mode. Requests for a specific downloaded playlist or music from a particular artist (for whom albums are downloaded) do not work. Also, and more importantly, asking the assistant to “play my music” opens up the favourite tracks section (which I only use for odd tracks not on downloaded albums) and ignores the large collection of favourite albums that I have downloaded. I therefore have no way to get the assistant to shuffle my music when offline.

Is there anyway to make Deezer work better with Google Assistant when the former is in offline mode?

Thanks

 

Hi there, I was checking in the google community and they say that some features are not available on Google Assistant while your device is offline.

Hi Rafael. Thanks for your response. Unfortunately, I can't get that link to work. In any case I am referring to when my phone is online but Deezer is in offline mode (so it only plays music that I've downloaded).

Userlevel 7
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Thanks for coming back and explaining in a bit more detail @KRDC 

At the moment there isn't much more we can do to improve that part of the experience, so I've passed your comments to our Google Home teams for their consideration :thumbsup_tone2:

Thanks Rudi.

 

Userlevel 7
Badge +8

Hey @Waseem.Faris 

Thanks for reaching out, apologies for the inconvenience. Please see above for more info while I pass your feedback to our devs working on the integration :relaxed:

Userlevel 7
Badge +7

I today said to my earphones “Ok Google, play my flow on Deezer” and I heard music.

It works! Thank you for a fix, I use Sony WF-SP800N earphones with Assistant.

Perhaps someone fixed it as before it didn’t work at all. Now works.

Userlevel 7
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Flow works. This does not working.

How to get it play artist on Deezer?

Userlevel 7
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Just a reference for our users: https://support.deezer.com/hc/en-gb/articles/115003803689-Google-Nest-Audio-voice-commands

Commands are included in our support article. Performance of these commands under discussion with Google :thumbsup_tone2:

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