Answered

Freezing on Android

  • 13 May 2020
  • 1 reply
  • 19 views

Deezer keeps freezing when in the car, even playing downloaded music. Fine in the house on wi fi just in the car. I am using a Samsung s10, all apps are up to date. Its getting to the point where i an thinking of using a different music provider. i am willing to try anything, just want it working. Thank you, and look forward to hearing from you soon. 

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Best answer by Rob Igo 14 May 2020, 10:43

Hi @Louise Barker 

 

Please do the following in the exact order:-
make sure you're connected to a wifi network
log out of Deezer
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
reinstall Deezer
Log in to Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)

 

Please note the above will delete any music you’ve downloaded for offline use (you’ll have to download again once re-installed).

 

Let us know how you get on :) 

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Userlevel 7
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Hi @Louise Barker 

 

Please do the following in the exact order:-
make sure you're connected to a wifi network
log out of Deezer
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
reinstall Deezer
Log in to Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)

 

Please note the above will delete any music you’ve downloaded for offline use (you’ll have to download again once re-installed).

 

Let us know how you get on :) 

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