Favourites tracks not marked


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Recently I've noticed that some of my favourited songs are not marked with the heart symbol when I find them in search.

They appear in the list of favourites but when I search for and find the exact same song, the heart symbol is not filled in. This doesn't happen for all songs. Just some of them.

This seems like a basic feature that shouldn't be hard to implement. It's frustrating.

I am using Android version 6.2.5.70


9 replies

Userlevel 7
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Hi @Jim Barton 

 

how many songs do you have in your favourites?

Userlevel 3
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Hi @Rob Igo . Thanks for replying. I have 490 favourited tracks.

Userlevel 7
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Hi @Jim Barton 

 

very weird!  Please report this to support: - https://support.deezer.com/hc/en-gb/requests/new

Userlevel 3
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Hi. So now I’m confused. I thought we reported bugs by creating tickets on here. Are you saying there is some other process? Thanks!

Userlevel 7
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this is just a forum, not an official support ticket.  use the link above and that will create a ticket with Deezer support! :) 

Userlevel 3
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Ok. I have seen lots of bugs reported here but I've not seen the reporters directed to this form before. If this is where bugs should be reported then perhaps that should be made clearer and staff should direct people there rather than engaging with bug reports in this space which is what happens at the moment.

Thanks!

Userlevel 7
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Hi @Jim Barton, as mentioned on the other topic, we want to provide you some visibility regarding the current issues and fixes :slight_smile: And we’ll keep on improving this communication.

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@Rob Igo @Kevin Deezer 

Here is a video showing one example of the problem:

 

Userlevel 7
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Hey @Jim Barton 

I remember you sent me that video via PM - and I had forwarded it straight to our devs for investigation but apologies for being unable to reply. I've been away from the office for a while but I'll be chasing this up now :v_tone2:

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