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favourites not showing up on android app


When I add a track to be a favorite, but the heart turns red, but it doesn’t show up in the favourite tracks playlist. This is on android, with the latest version of the Deezer app. It seems to be working just fine on my iPad. The recent favourite shows up. On the android app, the heart continues to show up, it just doesn’t show up on the favourite tracks playlist.

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Best answer by hpguru 21 June 2021, 08:56

Thanks, reported to the teams.

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Userlevel 7
Badge +7

Have you tried to swipe down severally, like twice, to make them arrive :D

Sometimes it works, as well when you close app after that, and open even with better luck.

Please check out as well new feature on Deezer, “You might like”, on homepages.

You can start discovering new music you might like based on your usage.

Perhaps you’ll find something more to like, please let me know.

I tried swiping down, restarting the app, restarting my phone, and it does not work.  Then, after a couple of hours, they show up. If I add more track, same problem.  On the OSX app and iOS app, they refresh immediately.  Looks like a bug in refreshing in the Android app.

Userlevel 7
Badge +7

Thanks, reported to the teams.

Userlevel 7
Badge +8

Hey @FedDar 

Thanks for reporting this to us.

Have you checked if they show up in the playlist if you restart the app? Maybe to the bottom of the list.

How many favourites do you have? Let me know a bit more, we can try sorting this out.

Right now, there are 18 tracks in the playlist. New tracks usually ends up showing up  after 1 to 6 hours. I noticed on my iPhone that I can swipe down to refresh the favourites page. I cannot do that on the android device. Maybe that would solve it, if the swipe down refresh was instituted on android.

 

I just checked, and a track  addition from yesterday still hasn’t shown up.

Another update, another complete mess at Deezer. Favourites won't load, can't play anything from a playlist. Do these idiots not test the outcomes of updates in house before unleashing problems on the consumer. 

 

Are you saying this wasn’t a problem before the last update, or an android?

Userlevel 7
Badge +8

Thanks for coming back with more info @FedDar just so that I can finish my report, could you please tell me the app version?

Sorry to hear that @ToffeePeel the issue with Android is that it has so many versions for so many devices - could you please try a fresh install? (remove the current app, restart phone and reinstall app).

Version 6.2.29.66

Userlevel 7
Badge +7

Found another bug. I have 2261 favourites, when adding tracks to lists.

Favourites is only 2000, can it be corrected?

Seems to be working now.  Thanks!

Userlevel 7
Badge +8

We'll keep that in mind @hpguru, I'll let our teams know. Currently it's a display issue due to performance :thumbsup_tone2:

Glad it's working now, @FedDar :relaxed:

Userlevel 7
Badge +7

We'll keep that in mind @hpguru, I'll let our teams know. Currently it's a display issue due to performance :thumbsup_tone2:

Glad it's working now, @FedDar :relaxed:

They fixed it fast, thanks!!!

This is amazing. Thank you developers. I’ll add one more like to 2450.

Userlevel 7
Badge +8

Keep adding @hpguru and let us know when something isn't working, as usual :sunglasses:

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