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Favourites not being added in Deezer mobile app

  • 16 January 2021
  • 21 replies
  • 150 views

Every time press the heart to add an album to my favourites, the window pops up saying the album has been added to favourites, but they're not there..

Deezer app on Android..?

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Best answer by hpguru 27 May 2021, 12:13

ah, ok… so they won’t sync between devices then if it’s over 1000 I guess…

is the Artist list limited in the same way?

Sure it is.

1000 on phone and 2000 on desk. For artists, lists, mixes, albums and podcasts.

2000 each for playlists. So you better keep your Library clean and declutter each spring.

On Deezer you can have up to 2000 playlists with up to 2000 songs on each.

Favourites are 10000. I am glad you asked.

Technically you can have at least 4 000 000 songs added if not more on playlists alone.

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21 replies

Userlevel 7
Badge +8

Hi there @jasonclare 

Don't worry, we're looking into this.

What version of our app do you have? And what's your device model and OS?

OnePlus 7T pro 

Deezer V6.2.18.86 

Android oxygen 10.0.13.HDO.1BA

 

THANKS..

 

also when scrolling through my favourite albums list if I press the back arrow it takes me straight out to the top of the album's listing again.. not back out to where I was..

 

🤔

 

 

 

 

 

 

 

 

 

 

 

Userlevel 7
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Thanks for coming back @jasonclare 

In the meantime,  can I also suggest you go to the app's settings and increase the size of the smart cache? Just to see if it helps! 

I'll be reporting about the scrolling issue too.

I have the same problem.And is so annying.
Saving your favorite albums does not work either on the application downloaded on the phone, or for the web version.

Userlevel 7
Badge +8

Hi there @Cristi Alexandru 

Sorry about that.

Could you please let us know a bit more about what's happening? Do you get an error message? Do you know the apps' versions?

No, not any message.If I save an album, next time I open Deezer the save isn’t anymore.From 3-4 mounths I don’t had any  update in my library, even I saved a lot of albums till there.

 

Userlevel 7
Badge +7

I have the same issue (Android Beta 6.2.22.31) . 

When I click to add an album I see a message the album was added to the library but actually it’s not there . Add the same album on desktop works but then , on Mobile app library I still can’t see it . Also it seems like sporadic thing . Some albums are added but most of them don’t . It might be related to some limit in the app (?)

Userlevel 7
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We're looking into it @Noam Asulin @Cristi Alexandru please bear with us, our Android team will sort this out :pray_tone2:

Is there any progress/update on this issue? I’m having the same problems in the last month or so (but wasn’t a problem before).

On iPhone app the heart does not light up when I click on ‘favourite’ for an album and it is not added.

On Mac app the heart lights up and sometimes it saves but mostly not. 

In addition, saves and new playlists don’t always synchronise between the 2 apps.

Thanks,

Ray

Userlevel 7
Badge +8

Hey, Ray @VoodooMaster76 

Thanks for letting us know! Can I please have your Deezer iOS app version? Have you tried clearing its cache?

Do you have more than 1000 favourite albums? Let's get a bit more info!

It’s the same,  VoodooMaster76.

Yes, I have more than 1000 favourite albums...maybe this is my “mistake”.

Hi Rudy, thanks for response…

 

On iOS version 8.39.0.6 - I have cleared the cache and have just checked the desktop app and have 2000 albums favourited!! Is there a limitation on this? [I assume yes as you asked if was more than 1000]

Userlevel 7
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Hi Rudy, thanks for response…

 

On iOS version 8.39.0.6 - I have cleared the cache and have just checked the desktop app and have 2000 albums favourited!! Is there a limitation on this? [I assume yes as you asked if was more than 1000]

2000 on Web and 1000 on Mobile.

ah, ok… so they won’t sync between devices then if it’s over 1000 I guess…

is the Artist list limited in the same way?

Userlevel 7
Badge +7

ah, ok… so they won’t sync between devices then if it’s over 1000 I guess…

is the Artist list limited in the same way?

Sure it is.

1000 on phone and 2000 on desk. For artists, lists, mixes, albums and podcasts.

2000 each for playlists. So you better keep your Library clean and declutter each spring.

On Deezer you can have up to 2000 playlists with up to 2000 songs on each.

Favourites are 10000. I am glad you asked.

Technically you can have at least 4 000 000 songs added if not more on playlists alone.

@hpguru I don’t have 10000 favourites albums.And still is not working.

Userlevel 7
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@hpguru I don’t have 10000 favourites albums.And still is not working.

You can favourite 10000 tracks, but 2000 albums on Web and 1000 on App.

I have the same issue. I hit the heart button, says added, go and check and it isn't there. Tried everything suggested. I don't have too many of anything. It is getting tedious now. I have seen the same messages from others for a while now and still no definitive solution.  

 

Userlevel 7
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I have the same issue. I hit the heart button, says added, go and check and it isn't there. Tried everything suggested. I don't have too many of anything. It is getting tedious now. I have seen the same messages from others for a while now and still no definitive solution.  

 

Please try to increase the smart cache: settings > app > increase smart cache

How many songs do you have favorited? What is the version of the app?

Hi, thanks for the reply. 

I have used hardly any space but increased the smart cache. I don't have that many in my favourites and I appear to have the latest version of the app. No updates available.

I should have pointed out some albums will add to my library but others don't. When adding the album flashes up in the library but disappears no sooner than it arrived. 

I tried on a laptop and it does the same thing. 

 

Userlevel 7
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Some users have reported an improvement recently @kgreenm 

Could you please double-check for us what's your Deezer app version? Just go in Settings > About.

Coud you also give us examples of the albums which don't add? Could you perhaps post their links here?

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