Error with Android phones and SD card

  • 9 April 2019
  • 2 replies

I've been fighting the Deezer app on my phone since November. It's gotten significantly worse and it seems ridiculous that I would need to force stop, uninstall, or remove my sd card on a daily basis just to get my music to play. 3 different android phones and I've had the same issue. I have the family plan, I seem to be the only one having issues, but I also use it the most. I'm only days away from dropping and finding another streaming service. I thought within 5 months they would have fixed it, but nothing.

2 replies

Userlevel 7
Badge +7
Hi @Jaclyn.Keefer

I've not seen others having issues, have you tried replacing the SD card (I know you mentioned different phones) or tried using Deezer without using the SD card?
Userlevel 7
Badge +5

Also, on top of what Rob suggested, could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card