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Error: Failed to play. The requested content is not loading



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Same problem on OnePlus 6... Just keeps loading content... but flow etc doesn't work/load. Tried clearing cache & un-installing... But no joy...
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Hi @Justin.Wagner @creativecog can you please try the steps above?
Hi. I am getting this problem on the web browser, not the phone app. I use Firefox, and have checked it also happens on Chromium. It stopped loading all of a sudden, it has been okay for the past months.
Ah. It's now also happening on my phone. I guess it's not a hardware issue?
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Hi there @jjonesperez

Have you tried on a different network? I.e. WiFi or mobile.
The PC was connected to the university's ethernet connection. It normally works. With the phone, which usually works too, I tried both the university's wifi and the mobile company's cellular connection. Neither worked.

Today everything works again. 😕
Aaaand it doesn't work again. I think Deezer doesn't like me playing music from "Aterciopelados", the problem started both times when playing their albums!
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It could be that there's a problem with the albums @jjonesperez. Very sorry to hear that.
Could you please provide me with a link for the content so that I can look into it?
Sure. Here it goes:

https://www.deezer.com/it/artist/4400/top_track

It worked for a couple of songs, and then broke down.
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Ok, so those top tracks @jjonesperez? I've played on my side via web on Chrome and music hasn't stopped. It's a nice group by the way 🤓

Have you tried changing the stream quality to a different setting to see if it plays?
@Ana. No, that does not do the trick.
Having premium app and all the way getting the message Error: Failed to play is frustrating!
I am on Telenor mobile network and home at wifi 300mbps and error continues to happen.
Once Deezer was the best app around, now a total disaster with these errors.
Not worth paying for.
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Hi there @milan_xxxx

Sorry that's the case. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card
Hi there, could you try the following steps, exactly in this order, to see if it helps with your issue?

- uninstall Deezer
- clean your phone's cache
- remove the SD card
- restart your phone
- reinstall Deezer
- open Deezer and download at least one album or playlist
- reinsert the SD card

That should do the trick ;)


Hello there, I tried it and it's still the same issue. I do not use an SD card and I don't understand why it's like this. It's really frustrating.
Userlevel 7
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Hey there @umorenemmanuel

Sorry that's happened. What device, OS and app version do you have? I'll try to help you further but I need a bit more info from you.
Hey there @umorenemmanuel

Sorry that's happened. What device, OS and app version do you have? I'll try to help you further but I need a bit more info from you.

Hello thank you for responding. I use a Samsung Galaxy J4, Android OS 9, app version 6.1.9.78

Please your help will be greatly appreciated.
Userlevel 7
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Hey @umorenemmanuel

Thank you for responding. I've sent you a password reset email - please change your password and let me know if it helps 👍🏼

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