Equalizer not applied when a new song starts


Hi,

I'm using Deezer with the Android App.

The output level of my phone (Nokia 1) is quite high when using headphones even when using the lowest available volume.
In order to fix this, I did set an equalization on the app at -10dB for all frequencies.

When a new track begins, for a very short period of time (around 100 ms) the equalization doesn't seems to be applied (in my case, this leads to a 100ms volume raise).

17 replies

Userlevel 7
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Hi Benoit 🙂 I'm not sure, I fully understood the issue. What do you mean you set an equalization on the app? Are you able to change settings for all apps on your phone?
If so, I'm afraid it does not work with Deezer.
But what's the issue anyway? Is Deezer usually always much louder than other apps? And can't you solve the problem with the Deezer volume setting?
Hi,

As a general rule, my headphones volume is too high, even when set at the lowest possible level. It's an issue with the phone model and has nothing to do with Deezer :)

In order to fix this (and be able to use Deezer anyway), I've been on the Deezer Settings -> Audio -> Equalizer and set all levels to -10dB.
These settings are Deezer settings, directly on the app (see screenshots below).


This actually does the trick, but triggers a bug: every-time a new song starts the equalizer settings seems to be ignored for a few milliseconds.
In my case this results into a big volume peak at the beginning of each song.

(as a developer myself I see that as a bug, first audio frames don't seem to pass through the equalizer processing module)

Thanks for your help !

Benoit






Userlevel 5
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Ahhh, I see! It's clear now, thanks for the detailed description!
Let's try deleting/reinstalling the app first before getting our developers involved - latest Android version is installed as well? 🙂
Hi Shannon,

I did try uninstalling/reinstalling, this didn't changed anything.
My phone is using latest Android Go 8.1.0 (this "Go" version might be something new for your devs..).

Thanks !

Benoit
Userlevel 7
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Hi Shannon,

I did try uninstalling/reinstalling, this didn't changed anything.
My phone is using latest Android Go 8.1.0 (this "Go" version might be something new for your devs..).

Thanks !

Benoit


Hi again 🙂 I tested it with the latest Deezer version and Android 7 and had not issues with the equaliser settings. Happy to pass this on to our team, but it could indeed be an issue with the latest Android version. Also any chance you could test alternative headphones with the same settings in the app?
Hi,

I did try without any headphones (with the internal speaker thus): same problem!


Benoit
Userlevel 7
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Hi,

I did try without any headphones (with the internal speaker thus): same problem!


Benoit


Thanks, Benoit. It must be an issue with Deezer on the latest Android version then. I'll pass it on. Hope it'll be fixed soon 🙂
Thanks for your help !
Hi, just want to piggyback on this bug report, as I am experiencing the same issue. However, my Android version is 7.0.

It doesn't matter which equalizer settings I use or whether the headphones are plugged it or not. Whenever I start playback, there is a very quick volume change to 100% and then back to the level it's actually set to. Same happens when the new song starts. So it's either starting a new track, or resuming playback from pause. It only happens when the equalizer is activated, if I switch it off, the bug doesn't happen. I use Motorola G5 Plus.
Userlevel 5
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@Kate Rainscience wow, thanks for all the details! Will add your observation to the report!
Hello everyone,

I am having the same issue with the EQ using the Deezer app, for over two years now!
At each song the equaliser stops working, I have to manually reset it in the Deezer settings to make it work again (per song!).

I had this issue with Sony's Xperia XA1 on Android 7 and now still on the XA2 on Android 8. This is very annoying and it would be great if there was a fix for it.
Userlevel 7
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Hi @RomainDiscoSoul

Sorry about that. What kind of device/OS and app version do you have?
Hi @RomainDiscoSoul


Sorry about that. What kind of device/OS and app version do you have?

Hello,
As mentioned before I'm using the Sony Xperia XA2, and I'm on Android 8.0.0.
My Deezer version is 6.1.5.1
Userlevel 7
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HI @RomainDiscoSoul we will pass it on and hopefully our developers can do something about it soon. It might take some time as at the moment we do not have other users having a problem with this.

Sorry in advance for the necro.

 

This is definitely still an issue, I am experiencing it on my phone. It’s a bummer cuz I use EQ to level out my speaker system on my phone and now that I switched to Deezer I can’t use any preamp without fear of my speakers blowing out. It still works just fine on Google Play Music, like it always does. Just has issues with Deezer for the first like 1/10th of a second on each play, not just each time a new song plays. It is whenever a song plays or when you pause a song and play it again.

 

If I could guess I would assume whatever is applying the EQ within the app is starting right as the song starts instead of before. The song starts playing un-EQ’d, seems to stop, then fades in with the EQ setting each time you unpause/start a new song.

 

Please note the real issue with this is the preamp disparity, if somebody on the dev team is going to test it, they should be sure to test it with a preamp of like -10db or -20db. They will probably notice it once they do that (I’m assuming somebody tested this, didn’t hear an issue, and chalked it up to the android phone being wonky).

 

If you are playing this through speakers and use eq on your phone, you will actually destroy everybody’s ears in the same room as you as soon as the next song comes on lol. I’m usually preamping around -5 db, and it doesn’t seem like a lot... but when it runs through a powerful class-AB amp into speakers it is a HUGE difference.

 

I have reproduced this with multiple equalizers, I assume it does it with all EQs, but its really only noticeable when you’re using a preamp. If it makes any difference, I have Deezer HiFi and am steaming the highest quality I can (High Fidelity). This is not an issue when playing music through Deezer’s website on a desktop/laptop.

 

Phone: OnePlus 6
Android Version: 9
Deezer Version: 6.2.5.70

 

Thanks for any help you can provide, I appreciate it.

Hi all,

 

I’m posting this in regards to this issue that was originally posted 2 years ago, link here:


I tried replying to it but I don’t think anybody is watching it anymore. I am willing to coordinate as much as possible to try to resolve this issue bc Deezer is definitely my first choice for music streaming, but this is most certainly a deal breaker. Shoot man send me the source code and I’ll try to fix it myself… anyway, post below:
 

This is definitely still an issue, I am experiencing it on my phone. It’s a bummer cuz I use EQ to level out my speaker system on my phone and now that I switched to Deezer I can’t use any preamp without fear of my speakers blowing out. It still works just fine on Google Play Music, like it always does. Just has issues with Deezer for the first like 1/10th of a second on each play, not just each time a new song plays. It is whenever a song plays or when you pause a song and play it again.

 

If I could guess I would assume whatever is applying the EQ within the app is starting right as the song starts instead of before. The song starts playing un-EQ’d, seems to stop, then fades in with the EQ setting each time you unpause/start a new song.

 

Please note the real issue with this is the preamp disparity, if somebody on the dev team is going to test it, they should be sure to test it with a preamp of like -10db or -20db. They will probably notice it once they do that (I’m assuming somebody tested this, didn’t hear an issue, and chalked it up to the android phone being wonky).

 

If you are playing this through speakers and use eq on your phone, you will actually destroy everybody’s ears in the same room as you as soon as the next song comes on lol. I’m usually preamping around -5 db, and it doesn’t seem like a lot... but when it runs through a powerful class-AB amp into speakers it is a HUGE difference.

 

I have reproduced this with multiple equalizers, I assume it does it with all EQs, but its really only noticeable when you’re using a preamp. If it makes any difference, I have Deezer HiFi and am steaming the highest quality I can (High Fidelity). This is not an issue when playing music through Deezer’s website on a desktop/laptop.

 

Phone: OnePlus 6
Android Version: 9
Deezer Version: 6.2.5.70

 

Thanks for any help you can provide, I appreciate it.

Userlevel 7
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Hi @snepsts, the last time someone posted here was a year ago… Deezer doesn't have inbuilt equalizer and we can't ensure its operation. The app only gives access to your device's equalizer.

I'm happy to get in touch with one of our devs, however, I can't find any other user with the same issue.

Please check the below:

  • update your app to 6.2.6.20
  • have you already tried the android troubleshooting? 
  • Do you have an SD card?
  • Do you have any app such as battery saver, anti-virus, clean master… etc?

 

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