Equalizer doesn't apply settings to sound

  • 12 December 2019
  • 15 replies
  • 184 views

Здравствуйте! Пользуюсь замечательным приложением Deezer на Xiaomi Mi 9T с прошивкой MIUI 11.0.3. Вопрос такой: не работает внешний эквалайзер в приложении, он включается, но при регулировке частот звук не меняется, усиление басов и окружающий звук тоже не дают эффекта. Что это может быть, подскажите, пожалуйста? В настройках устройства нет ничего похожего. Спасибо)


15 replies

Userlevel 7
Badge +5

 This seems to be a different issue to the one you mentioned above @Nocturne - sorry to hear about your inconvenience.

Have you tried any troubleshooting steps this time? If you could please pass me some more info I'll be forwarding your details to our devs :thumbsup_tone2:

Hello again)) I got a Bluetooth speaker and now it’s even more inconvenient when the track stops playing.  The problem has not disappeared - the song ends, a new track should start, but it loads endlessly until I select the next track or the previous one again.  I don’t want to cancel the subscription, but I’m thinking of switching to another service (

Userlevel 7
Badge +3

@Nocturne thank you :slight_smile: Yes, please let us know how it goes with the different audio settings and equalizer settings available. 

No, but the other day I'll try to reset the smartphone.  Then I will write here if this helps.

Userlevel 7
Badge +5

Hi there @Nocturne 

Thanks for coming back. Have you tried changing the audio quality settings in the app to see if it helps?

I did everything, even completely uninstalled the application.  Does not help.Also, my phone does not support a memory card, the application is installed in the internal memory of the smartphone, as well as the cache of tracks.

Userlevel 7
Badge +3

Hello @Nocturne we are very sorry to hear you are still experiencing this issue.

Please follow ALL of these steps again, exactly in the order mentioned. Otherwise, it does not work.

Please keep in mind this will remove any downloaded songs on this device, but you can easily download them again afterwards, from your Favourites.

  1. Click on Favourites (small heart) >>> Gear Wheel >>> App Settings >>> Smart Cache>>> slide the blue button towards the middle of the line.
  2. If you are using the battery saving mode on your device please turn it off for once and try to test Deezer again.
  3. Click on Favourites (small heart) >>> Gear Wheel >>> App Settings >>> Disc Usage >>>Clear All
  4. uninstall Deezer
  5. remove the SD card
  6. restart your phone
  7. reinstall Deezer (available on Google Play)
  8. open Deezer and download at least one album or playlist and play one song
  9. reinsert the SD card

If you have any further issues, please let me know.Thank you :slight_smile:

Nothing changed. Until I enter the application, it is impossible to launch a song. You need to go into the application, select the previous or next song, then go back and then what you need is launched. And when the song ends, the same story again - the next track does not play, but becomes in one place, until I repeat those manipulations again. A bit annoying as this happens almost constantly, but the reason is not clear.
Hello. Mi Box has recently been updated to the latest version of Android 9, the phone is also fresh. Updated the application, let's see how it will be.
  

 

 

Userlevel 7
Badge +5

Hi @Nocturne 

Thanks for coming back!

Have you tried updating your Android box and phone to the latest OS? I also recommend you to reinstall our app to the latest version - it should be rolling out to all users gradually :thumbsup_tone2: Then let me know if it helps!

Hello. I apologize for the long absence. I figured out the equalizer, but there is another problem that is observed on AndroidTV (Xiaomi Mi Box S) and on the Xiaomi Mi 9T smartphone. After the track ends, the application endlessly loads the next track and continues until the moment I switch the song myself, which is a little annoying ... It is observed on two Android devices. On the smartphone, the application version is 6.1.19.76. Tell me, please, what is the reason for the inhibition of switching the next song? Thanks)

Userlevel 7
Badge +5
  

Hello. Deezer own equalizer? The sound does not change. Deezer Version 6.1.16.108. I have not tried reinstalling it, but it seems to me that this is connected with Xiaomi. The system equalizer works, but the external equalizer does not want to work.

 

We do not have an inbuilt equalizer, Deezer just gives access to your device's one.

I use the wonderful Deezer application on Xiaomi Mi 9T with MIUI 11.0.3 firmware. The question is: the external equalizer does not work in the application, it turns on, but when adjusting the frequencies, the sound does not change, bass amplification and surround sound also do not give an effect. What could it be, tell me, please? There is nothing similar in the device settings. Thanks)

Hello. Deezer own equalizer? The sound does not change. Deezer Version 6.1.16.108. I have not tried reinstalling it, but it seems to me that this is connected with Xiaomi. The system equalizer works, but the external equalizer does not want to work.

Userlevel 7
Badge +5

Hi there @Nocturne 

Sorry for my reply in English - Russian isn't supported in the community at the moment. What version of our app do you have? Have you tried reinstalling it?

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