Answered

editing queue list in offline mode on Deezer mobile app

  • 4 February 2021
  • 7 replies
  • 61 views

Userlevel 2
Badge

Just recently I switched to your service. Today I discovered that in offline mode or in the absence of a network, I can not edit the  queue list (add to the queue or play the track next), the application requires access to the network. Is there no such function? Is it possible to fix this, add such a possibility? Considering that there is a function to disable the synchronization of this queue list, it would be logical and most importantly convenient.

icon

Best answer by Djeraa 5 February 2021, 11:40

I figured it out a bit, and realized that the ability to edit the queue list in offline mode is present. But the function is not always available, namely in cases when the application does not see the "downloaded" status in certain tabs (it is either not displayed at all - an overview of the album list on the artist page, or the status disappears - on the albums tab in the media library). Those. you need to add to the list either from the downloaded tab, or go to the page of the album itself. So the latter is not very convenient. Fix this please.

View original

7 replies

Userlevel 2
Badge

I figured it out a bit, and realized that the ability to edit the queue list in offline mode is present. But the function is not always available, namely in cases when the application does not see the "downloaded" status in certain tabs (it is either not displayed at all - an overview of the album list on the artist page, or the status disappears - on the albums tab in the media library). Those. you need to add to the list either from the downloaded tab, or go to the page of the album itself. So the latter is not very convenient. Fix this please.

Userlevel 2
Badge

Scrn1

Scrn2

 

Userlevel 7
Badge +6

Hey @Djeraa 

When I was replying to you on another topic, I realised that you had more replies and here I found you. Apologies for not finding this sooner - it seems that the topic fell off our radar.

Yes, we agree with you! There's also a topic to collect feedback on the offline experience:

I know our teams are working on this, especially considering adding at least a heart button for offline mode. All your suggestions will be forwarded to the discussion :wink:

Userlevel 2
Badge

Hey @Djeraa 

When I was replying to you on another topic, I realised that you had more replies and here I found you. Apologies for not finding this sooner - it seems that the topic fell off our radar.

Yes, we agree with you! There's also a topic to collect feedback on the offline experience:

I know our teams are working on this, especially considering adding at least a heart button for offline mode. All your suggestions will be forwarded to the discussion :wink:

Hi. Thank you for your reply and i want to add something, just in case. Because of this "downloaded" icon, auto-download also does not work. Because despite the fact that the content has been downloaded and has not gone anywhere, the application "thinks" differently, and accordingly does not allow using the corresponding functions.
I also want to add, I tested on another smartphone, everything works the same on it.

Userlevel 7
Badge +6

Hey @Djeraa 

Are you referring to having to toggle the download button off and on, so that it triggers the download of the tracks again?

Userlevel 2
Badge

See screenshot.

These green dots are the status "downloaded". These icons are always present on the "downloaded music" tab for albums and playlists! But, on the tabs "albums" and "playlists" they disappear from the downloaded content. Liked, downloaded the album = status on. Restart the application = no status (The downloaded music will remain as such! if you tap on the album everything will be ok. The problem is with this icon.). And that's all. If it is not there, then the application does not add the album to the queue in offline mode, and does not automatically download the track added to the playlist. But if we going to the "downloaded music" tab and then back to "albums" or "playlists", then the status is returned (this may not happen with all downloaded content), or you can select the option "download" from the context menu by album / playlist (when there is no green icon, this option is available).

Here onemore screenrecording about this

https://drive.google.com/folderview?id=11_o5qKNcwJp5FWxCQfszI2IgmxCl1Iwt

Userlevel 7
Badge +6

Hey @Djeraa 

I hadn't replied, but all your feedback has already been forwarded to our devs, including the recording. Apologies for not letting you know.

Please follow our app releases in the next coming weeks so that you can give us accurate feedback on what's missing!

Reply