Answered

Downloaded music on Android app - blank albums by "null" that can't be deleted


As seen on the attached picture, there are a few albums and a playlist that are unlistenable, unknown and cannot be deleted (even after logging out and in again).

 

Does anyone have a fix for this?

 

 

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Best answer by Rudi 7 July 2021, 16:15

Hi Dries, @Dries Mockers 

Thanks for sharing the workaround with the community and for letting me know the version. This could be a bug within this version, we're looking into it - hang in there, please :thumbsup_tone2:

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Userlevel 7
Badge +8

Hey @Dries Mockers 

Thanks for reporting this to us. Could you please try clearing the app's cache to see if it helps? If not, could you please let us know what's the version you've got installed?

Hey Rudi

 

Thank you for the quick response. I found I could get rid of the albums by adding them to favourites and deleting them again (via the 3 dots for options), for some reason that removed them.

Unfortunately the downloaded 'added playlist' won't give me any options if I press the 3 dots, so I can't use that approach here. Clearing the cache also didn't fix this.

 

I'm using version 6.2.30.88

 

Kind regards,

Dries

Userlevel 7
Badge +8

Hi Dries, @Dries Mockers 

Thanks for sharing the workaround with the community and for letting me know the version. This could be a bug within this version, we're looking into it - hang in there, please :thumbsup_tone2:

Accidentally set this as "answered", which it isn't, and can't seem to change the status back.

Userlevel 7
Badge +8

It's answered, not fixed @Dries Mockers it's on the hands of our devs at the moment. I'm still monitoring this closely!

Have you updated your app? (did the update get to you yet?) Keep me posted if you notice any differences and obviously keep using this thread for it.

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