Download not working

  • 19 November 2018
  • 3 replies

My music won’t download, it was fine but just changed my phone now it won’t work

3 replies

Userlevel 7
Badge +5
Hi there, can you please give us more details about which device you are using and if you get an error message? What exactly is being displayed?
I have a Samsung galaxy j4 and I cant get my favorite music. I have just changed phones but the music won't play!
Userlevel 7
Badge +6
Hi there @tania.e

Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card