Answered

Deezer not working super slow


Why is my Deezer app not working on my phone I have premium but there is massive lag stuff doesn't download and it won't cast to my devices. Is there a problem with Dezzer today. Is everyone having issues like me?
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Best answer by Kevin van Dooren 17 July 2019, 16:08

Hi Rudi,

Seems to work again for me.
Thanks for your help.

Cheers
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13 replies

Userlevel 6
Badge +4
Hey @Steve Williams ! Thanks for reaching out 🙂 On what device/model and OS version does this happen?
Huawei P20 pro emui 9.0
I have the same issue for over a week now. Gave a sony xperia xz1
Userlevel 7
Badge +5
Hi there @Steve Williams @Kevin van Dooren

Sorry to hear that. Have you tried reinstalling the app to see if it gets better?
Yeah did that twice already. First thought it had to do with the connection but have the same problem when I'm on wifi. Not sure what to do. If it helps, my music works, the other options work very slow or not at all.

I think it started after a recent update
I have the sane problem in oneplus 6t, flow and home don't work 😊
I have reinstalled Deezer though it is still slow when chromecasting to my soundbar. My OS is Android 9.0 and I have premium Deezer. Come on Deezer what's going on?
Clear app cache, remove and reinstall
Estou com o mesmo problema há 4 dias
Não adianta limpar cache e desinstalar
Userlevel 7
Badge +5
Hi there @Ju Arakaki @Kevin van Dooren @piccini.alberto @Steve Williams

Thanks for the feedback and patience, guys. I've cleared your cache from our side to see if there's an improvement. Could you please also try resetting your password and restart your device?
Hi Rudi,

Seems to work again for me.
Thanks for your help.

Cheers
Mine is working too casts immediately thanks Deezer 👍

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