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Deezer is not available on cellular connection


I have Deezer installed on Oneplus 6t. After a fresh install all is working file. When I start downloading some playlists to play offline after some time Deezer becomes unavailable via cellular connection with a connection error. Via other apps I can see tha the Internet connection is working. Only the Deezer app has a problem. Reboot won't help. Reinstalling helps for a short time. But the problem reappears.

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Best answer by romanusov 7 March 2019, 15:59

Hello,


I'd like to provide a further update.

Following advice from the Oneplus support team, I've performed a hard reset of the device via recovery, and after restoring the apps the problem with the connection error has not reoccurred.

So, the hard reset must have helped. I know that the seller from whom I bought the device had reflashed it from the Chinese version to the global version of the rom before selling it to me. Most probably, the operation was not fully successful.

Anyways, for now I can confirm that the problem with the connection error in the Deezer app has been resolved after a hard reset via recovery. I hope it stays this way.

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Userlevel 7
Badge +5
Hi there @romanusov

I've cleared your cache from our side - let me know if it helps. Also, could you please translate the message above?
Hi, thank you. The message says deezer.com connection error
I've noticed the following behavior.
I'm using AdClear to protect myself from ads. The app uses VPN to filter them. The moment I switch it on, Deezer won't work via a cellular connection.
The problem is that I've put Deezer on a whitelist in AdClear. But it doesn't help, still no connection. I would be ok turning Adclear off and on when needed. But even if I turn it off, the connection error persists. Only a reinstall with Adclear off helps. But if I turn it on again, the connection stops. Could you please offer some further advice?
Userlevel 7
Badge +5
Heya @romanusov

At least you found the cause for the problem - but unfortunately I wouldn't be able to provide support for another app other than Deezer. I think it isn't about adding to the list on AdClear, but something is conflicting with the apps, maybe the VPN.
Let's open the discussion to our community fellas! They might know more 😉
Hello,


I'd like to provide a further update.

Following advice from the Oneplus support team, I've performed a hard reset of the device via recovery, and after restoring the apps the problem with the connection error has not reoccurred.

So, the hard reset must have helped. I know that the seller from whom I bought the device had reflashed it from the Chinese version to the global version of the rom before selling it to me. Most probably, the operation was not fully successful.

Anyways, for now I can confirm that the problem with the connection error in the Deezer app has been resolved after a hard reset via recovery. I hope it stays this way.

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