Deezer crash when connected to BT headphones.

  • 27 July 2020
  • 5 replies
  • 72 views

App crashes on start when I connect my Audeze Mobius through BT. Without BT everything works fine. Fix pls.

Android 10. 

ALREADY TRIED TO REINSTALL/CLEAR CACHE. 


5 replies

Userlevel 7
Badge +6

What device? What's the version of the app?

Same Issue here with Audeze Mobius :

BT from Redmi Note 7 (Androide 10 QKQ1.190919.002), everything works just fine but deezer where song goes off of the phone and not the Headset…

 

Deezer Version 6.2.15.146

 

 

Userlevel 7
Badge +3

Hello @Johnson_Boubega, I imagine you’ve already tried uninstalling the app, restarting the phone and installing the app again from the Play Store?

I have a xiaomi A3 (android one) and connected to ear buds Jabra T75 active 

And Deezer crashed...

 

 

 

Userlevel 7
Badge +6

Hey @orenomw 

Sorry that's happening. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card (if applicable)
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card (if applicable)

Let us know how it goes :thumbsup_tone2:

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