Answered

Deezer Android App: certain songs in certain playlists are corrupt


Certain songs in a Playlist play correctly and the others are corrupted. This issue only happens on my phone. I am using the Note 10

icon

Best answer by Rudi 29 August 2020, 15:26

Hi there @Kgomotso.Selebogo 

Thanks for reporting it to us. Have you tried clearing the app's cache and restarting the phone? Also, you can post the links for the playlists here and we can test the tracks for you if the problem isn't in the app :thumbsup_tone2:

View original

11 replies

Userlevel 7
Badge +7

Hi there @Kgomotso.Selebogo 

Thanks for reporting it to us. Have you tried clearing the app's cache and restarting the phone? Also, you can post the links for the playlists here and we can test the tracks for you if the problem isn't in the app :thumbsup_tone2:

Hi there. I have cleared the cache several times restarted the phone several times. 

 

Discover "Scorpion Kings Live" by Kabza De Small on Deezer http://www.deezer.com/album/129936722

Hi there I have cleared the cache and restarted my phone several times still the same. 

 

Discover "Scorpion Kings Live" by Kabza De Small on Deezer http://www.deezer.com/album/129936722

Userlevel 7
Badge +6

Hi there I have cleared the cache and restarted my phone several times still the same. 

 

Discover "Scorpion Kings Live" by Kabza De Small on Deezer http://www.deezer.com/album/129936722

 

 

What song exactly? Are you using an sd card? 

No I am not using an SD card. The majority of the songs. 1,3,4,6,10,11,13

Has this been fixed yet? Same thing happening to my songs.

I've downloaded them to play offline, deleted it, re-downloaded but still corrupt. 

I found this is happening to almost all of my Five Finger Death Punch songs and Adele. I am not sure at this point if any others have been effected. I tried clearing the cache, re-downloading, restarting, basically everything short of deleting storage (35Gb) for deezer because honestly even though I have excellent unlimited internet I don't feel like having to have the possibility of my music "buffering"😕 If I have to walk away before it's done downloading, data is however also unlimited, but not nearly as fast.

 

This really kind of sucks because my kids like to go to sleep to Five Finger. *Annoyed*

that does suck. I’ve also cleared cache, but they said on the other forums to delete all downloaded music and I don’t see why/how that would help cos I mean then I’d need to download them all again so that I can play it when I’m not online etc.? 

might go to spotify :-(

Userlevel 7
Badge +7

Hi there @LeanneH @Kelentaria @Kgomotso.Selebogo 

If the songs which you're saying are corrupt, please try on a different platform to test them.

If you have cleaned the app's cache as well, and the content remains broken, please do report the links here - we might need to ask for the labels to send them again to us :thumbsup_tone2:

I definitely will never go back to Spotify after using Deezer, but this really needs to be fixed. 

 

Hi there @LeanneH @Kelentaria @Kgomotso.Selebogo 

If the songs which you're saying are corrupt, please try on a different platform to test them.

If you have cleaned the app's cache as well, and the content remains broken, please do report the links here - we might need to ask for the labels to send them again to us :thumbsup_tone2:

https://deezer.page.link/vRUSthgvGmStNCzC7

https://deezer.page.link/1b8WwNUhCGknYjuA7

https://deezer.page.link/biVD2R3Q6owxHakT6

Reply