Question

Corrupted music downloaded files

  • 8 January 2019
  • 15 replies
  • 312 views

recently a lot of the files I have downloaded seem to be corrupted (i.e. they skip/jump when the track is playing) ?

15 replies

Userlevel 7
Badge +5
Hi @big al

Try clearing your browser/app cache (Google Chrome, Internet Explorer, Microsoft Edge, Firefox, Safari or Android). Then log out and log back in again, and try to download the songs once more. If it doesn't work, please let me know 😉
Did this option sorted out the problem?
I have that same issue for the last 20-30 odds songs I have downloaded.
That option didn't helped...
I cleared the Google Chrome browser on my phone, deleted one of the problem tracks, logged out, logged back in, re-downloaded the problem track but it is still corrupted - jumping / skipping in the same places
Userlevel 7
Badge +5
Hi @big al @Tjoppie

Which devices are you experiencing the problem on and which OS they use?
Huawei P20 phone with Android version 9.0.0.168
Userlevel 7
Badge +5
Hi there @big al

It's particular to Huawei phones and our devs are aware of the issue - they're working on it. Join the discussion here 😉
Hi There

I am using a Huawei Mate 9, Android Version 8.0.0

In Namibia
Userlevel 1
The same thing about last 2 months, since I started to use my Huawei Nova 2S. Cleaning cache isn't solve the problem, but sometimes corrupted tracks are healing by itself. I'm really glad to hear that your dev team knows about the problem. We'll wait for fix with calm 🙂
Userlevel 7
Badge +5
Hi everyone, can you please install our latest version and see if the problem still persists? Let me know!
Userlevel 1
Hey. I just checked version from 22 January. I didn't clear cache and data. Problem is still here. Should I clear cache or reinstall app?
Userlevel 7
Badge +5
Hi there @LIFED

Yes, please. Try updating the app and clearing the cache to see if it helps 😉
Userlevel 1
Hi there @LIFED

Yes, please. Try updating the app and clearing the cache to see if it helps ;)

Hello. I tried to clear cache (bye bye cellular traffic :D).
Firstly, I cleared cache in the app and check the track which I used to test if it still corrupted (it was always in one position). But while I scrolled to this position, I found another corrupted place, and old corrupted place was okay. So track was redownloaded but was corrupted in another place.
After that I cleared all data in settings of the application. The track was downloaded again, but this time there was no corrupted places at all.
But I think it was supposed to work after I cleared cache in app, but it wasn't, so maybe it's just coincidence.
I will check it out for a while and post answer here.
Userlevel 1
Problem is still here 😞
Userlevel 1
Hey guys, it seems I found a temporarily solution: you need to set high audio quality in app settings. I didn't meet corrupted tracks with HQ quality (but I did ones with low quality). Hope it helps!

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