Answered

Chromecast Streaming No Longer Possible with Deezer

  • 3 December 2020
  • 12 replies
  • 214 views

Issue - Deezer Mobile App will not stream music to Chromecast devices

Detail: When selecting any device to stream to via Chromecast, the device says it’s connected but music does not play on the devices. If I subsequently press play it plays on the phone, pressing on the Chromecast icon it comes up with options to ‘stop casting’ even though its playing on the phone. Other things it does is hang on the ‘Loading...’ box that comes up. This never resolves itself, and I have to quit Deezer to regain control of the app. 
Criticality: CRITICAL (listening through Chromecast is not possible)
Chromecast Device: Google Home, B&O A6, B&O M5, B&O BeoSound Stage (same behaviour trying to stream on all devices, together or individually)
Wifi Router: BT Smart Hub 2
Audio Quality: High Quality (HQ)
Device initiating streaming: Galaxy Note 9
Deezer App Version to reproduce: Android 6.2.15.146
First occurrence: 1 week ago (since updating to latest Deezer version). In general have had issues with Chromecast over the past year. Yes, playback via the B&O app is possible, but the Deezer app integration is the main reason for having Deezer.

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Best answer by emiliebaby83 13 February 2021, 12:36

@Rudi @Hiort Music Yes, I’m still having the same issues. Looking into the B&O device logs it appears to be a Google / Chromecast Authentication issue (see screen shot below). I contacted B&O directly over Twitter a week or so back and they advised their Dev team are aware of the problem and looking into solving it (see other screenshot). As for when they will achieve that, I havent heard anything back so far…

Do you get the same messages in your B&O device logs? If you can, would probably be worth you also contacting B&O to push them on solving this. I’m going to keep chasing; I know these things can happen, but its not really acceptable to have this loss of functionality imo, its one of the main reasons for me purchasing the speakers!

 

 

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12 replies

Userlevel 7
Badge +7

Hi there @Gids 

Thanks a lot for reaching out and for explaining in detail.

Sorry that's happening. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card (if applicable)
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card (if applicable)

Let us know how it goes :thumbsup_tone2:

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@Gids   Do you still have the problems? I have the same issue with my casting to my B&O devices using the Deezer app with HiFi subscription.

@Rudi @Hiort Music Yes, I’m still having the same issues. Looking into the B&O device logs it appears to be a Google / Chromecast Authentication issue (see screen shot below). I contacted B&O directly over Twitter a week or so back and they advised their Dev team are aware of the problem and looking into solving it (see other screenshot). As for when they will achieve that, I havent heard anything back so far…

Do you get the same messages in your B&O device logs? If you can, would probably be worth you also contacting B&O to push them on solving this. I’m going to keep chasing; I know these things can happen, but its not really acceptable to have this loss of functionality imo, its one of the main reasons for me purchasing the speakers!

 

 

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Thanks for reply. I have raised a ticket with B&O some time ago.

Ah well, ok. I guess all we can do is keep them honest! Asked again today, no progress...

Userlevel 7
Badge +7

Thanks a lot for letting us know as well @emiliebaby83 and keeping @Hiort Music updated in the meantime. I've personally contacted our product managers who deal with Google to pass on the feedback about the authentication problem. Let me know if any manual troubleshooting you try works out, please :pray_tone2:

Hi, 

I just want to inform you that I have a  very similar problem.

When I finaly able to do a playback on the chromecast device , it stop with the message : Somebody listening at the same time (like dual use of the same account).

 

Problem is running since end of 2020

 

Tidal work flawless on same chromecast receiver…

 

Thank you

Any update? This is clearly not a b&o issue, since spotify, apple music, youtube etc works great. Been quite a while now without any update and I'd like for someone to get this escalated. 

@Deezer team, please prioritize this issue. 

Userlevel 7
Badge +7

Hey @Firemen 

That isn't a Chromecast issue, but most likely linked to your account. I've carried out some maintenance to it and sent you a password reset email. Please change your password and let me know if the issue persists :thumbsup_tone2:

Hi @Hansb last time it was mentioned here, there was a ticket with B&O for this. If they need any assistance from Deezer, they'll know who to contact :relaxed:

@Rudi  My music to chromecast is now working perfectly!!! And instantly !:grin::clap: .

 

My best regards, and sorry to somewhat highjack the topic

@Rudi it seems i have a similar problem as firemen.

i have several b&o products like BeoSound2 , Beoplay A9, Beosound 35 and so on. I cannot stream out of the deezer app via chromecast. The devices are visible, but the do not connect. Other apps like radio or others work fine. Is it possible that you double check if there is a similar problem that firemens had? I hope there can be a fast fix for it...

Userlevel 7
Badge +7

Hey @spytrixxx 

Sorry to hear that. Could you try restarting the devices and your network router to see if it helps?

If not, it's worth checking if the devices have a firmware update available, as our Chromecast integration works the same way for all supported devices :thumbsup_tone2:

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