Question

Chipmunks?

  • 21 December 2019
  • 5 replies
  • 54 views

My songs sound like chipmunks. It'll happen to random songs. I've already updated the app, signed out then back in. My subscription automatically renews. I've already tried everything I can think of. Any ideas or suggestions? 


5 replies

Userlevel 2

I am also having this problem with random songs. Wish they would fix this or just leave the app alone it was perfect the way it was 4 years ago.

Userlevel 7
Badge +8

Hi there @CoolBot98 @NinaSea 

Thank you for your feedback and for your patience. 

Sorry that's happened. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card (if applicable)
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card (if applicable)

Let me know how it goes :thumbsup_tone2:

My subscription is finishing tomorrow do you  take money from my bank account automatically 

Userlevel 4
Badge +2

The file(s) are damaged. I've had this happen before to tracks that I uploaded. If it's happening to tracks you uploaded delete the track and reupload it. If it's one from Deezer's library click the more​​​ option (3 dots) and select Repair file. I believe this re-downloads the track and replaces the one in storage or cache. 

Userlevel 4
Badge +2

My subscription is finishing tomorrow do you  take money from my bank account automatically 

Hey @J Farrell :call_me_tone4: No your subscription is not active, once it runs out you won’t be charged. If you want to continue please subscribe again. 

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