Answered

Change Storage Location not working

  • 25 August 2019
  • 7 replies
  • 95 views

I cannot change the storage location on my new Samsung Note10+ to SD card, the app will not accept the option to change storage location.
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Best answer by Rudi 11 November 2019, 15:40

Hi there @BklynH2O 

Thanks for reporting. Could you be a bit more specific? Have you tried reinstalling the app?

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7 replies

Userlevel 7
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Hi there @Ezra

Sorry that's happened. Have you tried reinstalling the app? What device and app version do you have?
Hi @Rudi

Thank you for your response, its just been 4 days since I requested assistance.

I am using Samsung Galaxy Note 10+ and app version 6.1.8.54.

I appears to be a display issue, the confirmation of the change does not appear on the device screen.

I am not impressed with Deezer support I can assure you. I am considering looking at alternatives.
Userlevel 7
Badge +5
Hi again @Ezra

Sorry you feel that way. Have you been in touch with our support team? If there's a delay in their response is because we're dealing with a very large number of requests at the moment. Have you also tried reinstalling the app?

Hello,

 

I’m having the same issue with my Note 10+. I used to have a Note 9 and never had that issue. What can I do to fix this?

 

Thx.

Userlevel 7
Badge +5

Hi there @BklynH2O 

Thanks for reporting. Could you be a bit more specific? Have you tried reinstalling the app?

I have the same problem, i can’t change the storage to sd card. I have an android Sony xperia. The menu shows internal memory twice.

Userlevel 7
Badge +5

Thanks for reporting it @MIGUEL.TUPIZA what version of the app and Android?

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