Answered

certain song wont load when it gets to a certain point

  • 8 August 2019
  • 1 reply
  • 34 views

I want to listen to a song called if you don't know, by JME and I cant because when it gets to a certain point in the song, it just starts buffering and stops completely, which is annoying as you can imagine. looking for a possible fix or for it to be looked into
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Best answer by Rudi 9 August 2019, 14:53

Hi there @kpnuts

Welcome to our community. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card
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Userlevel 7
Badge +6
Hi there @kpnuts

Welcome to our community. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card

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