Answered

Can't play any music

  • 6 December 2018
  • 9 replies
  • 180 views

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Best answer by Rudi 16 August 2019, 15:16

Hey @LilRed

Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card
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9 replies

Userlevel 7
Badge +7
Have you tried reinstall the app ?
I can't play any music since I have rejected their upgrade option, what's happening?
Userlevel 7
Badge +7
Hi there @Jacques.de.Villiers

I've already replied to you on another topic 👍🏼
Hey Jonesyboy6 did you ever figure this issue out??? I'm having the same problem! 😞
Userlevel 7
Badge +7
Hey @LilRed

Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card

I have deezer app on both Ipad and iphone. It works on Ipad but on iphone songs shows faded and I can’t play it..NB. I am using the same account please help

Userlevel 7
Badge +7

Hi there @Zeinabraafat 

Sorry that's happened. What version of the iPhone app do you have? And what OS is installed?

I have iphone 8 with ios version 13.1

Userlevel 7
Badge +7

Hi there @Zeinabraafat 

I've sent you a password reset email and have carried out some maintenance on your account. Please reinstall the app and update it to the latest version too. Then change your password and try again - let me know if it helps :wink:

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