Question

Can't download podcast episodes after update on Deezer Android app


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After this new update it will only allow me to download new episodes of podcast, not older episodes?


16 replies

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Thanks for the help

 

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I allowed the full amount of space for storage and even opened up the cellular option for download via data and it didnt change anything, I still cant download episodes? 

Userlevel 7
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Hi @windowru 

 

is it only the Joe Rogan podcast or all podcasts?

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It's all the podcast even the ones I dont have as favorites.

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This is the only spot where downloading is an option.  

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Ok, thanks.  I just have a few albums I'm waiting to see if deezer can get.  

Userlevel 7
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Hi @windowru 

 

Please do the following in the exact order:-
make sure you're connected to a wifi network
log out of Deezer
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
reinstall Deezer
Log in to Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)

 

Try again and let us know how you get on :) 

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Did all of those listed things in order and it didn't change anything in the app or in the podcast?

Userlevel 7
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what phone, operating system and version of Deezer do you have?

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Android version 9 

 

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I have tried every which way possible.  

 

Userlevel 7
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I compiled all your details and passed it on to our devs @windowru thanks a lot for your patience!

Userlevel 7
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Thanks for coming back @windowru 

I think you could have a look in the app's settings. You may need to check if downloads are permitted when on WiFi/Mobile, for example. Check how much space the app is taking and if you can increase the size for storage. Then let me know :nerd:

Userlevel 7
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Thanks for letting us know @windowru you should be able to download the episodes you wish. The download symbol is right next to the title. In what platform are you observing this? Could you please give us some more details?

Userlevel 7
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Hey @windowru 

Thanks for waiting and for your support.

Our teams are still looking into this but it is already confirmed that this is expected. Apparently we have some restraints in terms of rights in the US where you reside and downloading podcasts isn't an option yet. We're still waiting for more info but I wanted to give you a heads up :sweat:

Userlevel 7
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Hey @windowru 

Thanks for coming back. Have you tried clicking on the 3 dots next to the title? You should see a download option when opening this on 6.2.4.83 :thumbsup_tone2:

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