Can't download particular song

  • 14 December 2018
  • 5 replies
  • 88 views

hey everyone
i want to ask you
if you search to deezer for the song
No heroes from firebeatz
the song its seems like to removed
but if you add it to your favourites songs and say that your favourite songs list its updated
and if you search it in your list doesn't show it
i dont know the reason if someone knows the reason please text me because i like that song very much

5 replies

Userlevel 7
Hi Philip, could you please send us the link to the song and tell me how many songs you have in your favourites list?

Hello:) i have about 180 favourite songs

I you type to search

No heroes firebeatz

You will find one album

And one song 

When i am try to tap it in order to listen it dosent load

And i tried also to add to my favourites the hole album and again the song is not work

Can you please fix it? Its my favourite song 

Userlevel 7
Badge +5

Hi there @Philip Vatyliotis 

Thanks for coming back to us after all this time! :sweat_smile:

I've checked the track and it's playing fine. Have you tried reinstalling the app? If yes, then please check this topic here for more info :wink:

 

Hi there @Philip Vatyliotis 

Thanks for coming back to us after all this time! :sweat_smile:

I've checked the track and it's playing fine. Have you tried reinstalling the app? If yes, then please check this topic here for more info :wink:

 

Hello my frend

I have redownload the deezer apllication and still the same problem :(:(:(

Userlevel 5
Badge +3

Hello @Philip Vatyliotis, did you think about clearing your device’s cache before uninstalling and reinstalling the application?

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