Answered

Can't add favourite artist on Deezer Android app

  • 12 August 2020
  • 11 replies
  • 105 views

 

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Best answer by Rob Igo 12 August 2020, 09:52

Hi @Sergey.Ambaryan 

 

when you choose three artists, if you check under your favourites → Artists do the new 3 artists show?

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11 replies

Userlevel 7
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Hi @Sergey.Ambaryan 

 

when you choose three artists, if you check under your favourites → Artists do the new 3 artists show?

I have exactly the same problem, I already saw that you should take off that ad and show your favorite artists. Is there any way to fix it?

Userlevel 7
Badge +5

Hey @samymoga123 

How many favourites have you got? Have you tried clearing the app's cache?

Hey @samymoga123 

How many favourites have you got? Have you tried clearing the app's cache?

I only have 9 favorites, although the songs and reach the maximum, I tried in several devices and remains the same, it appeared from the introduction of the tab "music"

Userlevel 7
Badge +5

Thanks for coming back @samymoga123 I'll pass that to our devs, what's your app version?

It's version 6.2.12.102, the last update that comes out in the play store, which in fact I was updated over the weekend

Userlevel 7
Badge +5

Hey @samymoga123 

Please update our app and let us know how this is performing! :v_tone2:

Hey @samymoga123 

Please update our app and let us know how this is performing! :v_tone2:

It doesn't work, and now they added that bar in the web version and it still doesn't work, I think I'll have to stop using my account for a while, let's see if that error is removed, I have that kind of errors also in spotify...

Userlevel 7
Badge +5

Hey! @samymoga123 don't give up!

What bar are you referring to? I've carried out some maintenance on your account to see if it helps. Trying checking your credentials and asking for a password reset. Please keep us posted!

Hey! @samymoga123 don't give up!

What bar are you referring to? I've carried out some maintenance on your account to see if it helps. Trying checking your credentials and asking for a password reset. Please keep us posted!

I just logged out everywhere, but it's still the same, it's like what happens with logging into last.fm, the page/application reloads and doesn't finish saving the changes, I already activated the extension that works for last.fm but it doesn't work, they just appear in the search history

Userlevel 7
Badge +5

Have you changed your password @samymoga123?
Now you mentioned Last.fm things maybe a bit complicated. I encourage you to contact our Customer Care team here:
 

 

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