Question

buffering/sticking

  • 31 August 2019
  • 1 reply
  • 16 views

I set up Deezer a few months ago again and initially it played well. But over the last month it's been hideous. Constantly buffered whilst on holiday (using either secure Wi-Fi or data didn't matter). I assumed it was because I was abroad - europe, althought I don't see why that should be a problem for an international app. I have tried to use Deezer at home since and it still buffers/ sticks. Can't even get through 30 seconds of the first song before it refuses to play anymore or come off the song to attempt to play something else. What is going on?? I've wasted 2 months subscription fee on this already. Help please.

1 reply

Userlevel 7
Badge +6
Hi there @emsiehobday

Sorry that's happened. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card

About the struggle you faced while abroad, have a chat with our support team and maybe they can help you further as well.

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