Answered

application crash when you login to your account


application crash when you login to your account
reinstalling the application does not help
Phone Meizu Pro 7

I uploaded a video to dropbox
dropbox
icon

Best answer by Rafael. 31 July 2019, 15:30

Hi there!

Do you have an sd card? Please try this procedures below and let me know if it helps!

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card
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Userlevel 7
Badge +6
Hi there!

Do you have an sd card? Please try this procedures below and let me know if it helps!

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card
Hi!
I dont have sd card
I have completed all points, but problem is not resolved

I connected the phone to Android Studio
When I put cursor in the login field, app crash

I saved error log with Android Studio:





And I uploaded log_file to dropbox:
Log_File
Hi there!

Do you have an sd card? Please try this procedures below and let me know if it helps!

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card


does not work after completed steps
: ((((
Userlevel 7
Badge +6
Hi there @WooCat

It could be specific to your device. Could you please tell me the exact model, OS and app version you have?
Hi, @Rudi

model phone Meizu PRO 7
Android 7.0
Deezer version "6.1.7.111"

Could you give me an older version app? Not from the play market. May be problem in the application version.
Hi there @WooCat

It could be specific to your device. Could you please tell me the exact model, OS and app version you have?


Hi, @Rudi



model phone Meizu PRO 7
Android 7.0
Deezer version "6.1.7.111"

Could you give me an older version app? Not from the play market. May be problem in the application version.
Userlevel 7
Badge +6
Hi there @WooCat

Thank you for your patience. Can you try updating to 6.1.8.54? We're unable to provide an older version.
Hi there @WooCat

Thank you for your patience. Can you try updating to 6.1.8.54? We're unable to provide an older version.


Hi there @Rudi
Thank you very much!)
My problem is not longer relevant because My phone was stolen))))))))))))))))))

it's a fiasco)
Hi there @WooCat

Thank you for your patience. Can you try updating to 6.1.8.54? We're unable to provide an older version.

Everything works fine on the new phone
Userlevel 7
Badge +6
Glad to hear it's working on the new phone! 👍🏼

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