App hangs on shuffle downloaded songs and there is no path forward

  • 26 June 2019
  • 1 reply

The app gets stuck in a certain song and there is no way to continue.
I had to start without music while I was doing sports until I could stop to tend the phone, so deezer and start again.
At least put a timeout or something
And this feedback provider sucks.

1 reply

Userlevel 7
Badge +8
Hi there @wakaru.himura

Sorry about that. Could you try the following steps, exactly in this order, to see if it helps with your issue?

  • make sure you're connected to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card