Answered

App crashes

  • 14 November 2017
  • 6 replies
  • 105 views

It happens some time, but more often in the last weeks, that the app stops working while i use fb or reddit on the smartphone and deezer is playing in background.
I've got to go back in home page and restart it (and starting is not fast too).

Please check and let me know if i can support in any way the problem analysis.

Regards, Patrick
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Best answer by Anja 20 November 2017, 10:26

Thanks a lot for the reply. We can't guarantee the service for Deezer for older Android versions than 5.0. Are you able to update the Software?
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6 replies

Userlevel 7
Badge +7
Hi @Patrick.Riva, on what device does this happen?
Y635-L21
Android 4.4.4
EMUI 3.0
Userlevel 7
Badge +7
Thanks a lot for the reply. We can't guarantee the service for Deezer for older Android versions than 5.0. Are you able to update the Software?
No, but I'll probably "upgrade" the phone in the coming months. I hope the problem will disappear.

Thanks anyway.
I use the deezer app from the windows store on windows 10 and every few hours it is crashing and this has been going on for some time, I have tried to uninstal and re install but nothing appears to make any difference, If this carries on i thik i will go back to spotify as i have never had a problem with them
Userlevel 7
Badge +6
I use the deezer app from the windows store on windows 10 and every few hours it is crashing and this has been going on for some time, I have tried to uninstal and re install but nothing appears to make any difference, If this carries on i thik i will go back to spotify as i have never had a problem with them


Hi there, are you using this version? https://www.deezer.com/en/download/

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