Question

API auth error when connecting 3rd device

  • 7 September 2019
  • 6 replies
  • 74 views

Im trying to connect third device and it gives error API auth required, would you please help

6 replies

Hi all. I try to Log with my email addres and password with APP on Iphone enad receive this message: ERROR Requiere API auth. Please help me.
regards.
Userlevel 7
Badge +7
Hi there @Christine Barsoum

Sorry that's happened. What device are you trying to connect? Have you tried reinstalling the app?
Iphone 8, no haven't tried to reinstall the app
Userlevel 7
Badge +7
Hey @davidcuba @Christine Barsoum

Please try reinstalling the app to see if it helps. I've also sent you a password reset email - please change your password.

I am trying to activate a 4th and 5th device under a family account, but get the api aut error.

please can you help

Userlevel 7
Badge +7

Hi there @Hilda3110 

Please reinstall their apps to the latest version and avoid login with Google, and instead do it directly with email and password, it should help :wink:

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